ServiceNow Business System Analyst

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

As a ServiceNow Business System Analyst at Everpure™, you will serve as the strategic bridge between cross-functional business partners and technical engineering teams to unlock the full potential of our enterprise platform. You will maximize organizational agility by aligning ServiceNow capabilities across ITSM, HR, and Field Services directly with key business outcomes. Partnering closely with developers, product owners, and enterprise leaders, you will drive operational efficiency, seamless automation, and platform modernization. If you thrive on transforming complex enterprise workflows into scalable, high-impact digital experiences, this role offers an exciting opportunity to shape our technology ecosystem.

WHAT YOU'LL DO

• Drive Business Process Optimization & Alignment: Lead workshops with key stakeholders across IT, HR, and Operations to map current-state workflows, eliminate operational bottlenecks, and design scalable future-state processes that enhance service efficiency and align with enterprise governance standards.

• Manage Agile Backlog & Deliver Strategic Value: Transform complex business requirements into prioritized epics, clear user stories, and acceptance criteria within Agile delivery frameworks, ensuring technical features directly support measurable organizational goals.

• Ensure Delivery Excellence & Solution Quality: Partner with platform architects and engineering teams to review system designs, define testing strategies, and execute User Acceptance Testing (UAT) to guarantee seamless, defect-free deployments.

• Accelerate Adoption & Drive Continuous Improvement: Lead change management initiatives, design end-user training materials, and analyze post-implementation metrics to maximize platform adoption, improve data quality, and identify continuous enhancement opportunities.

WHAT YOU BRING

• ServiceNow & Enterprise Platform Expertise: 4+ years of hands-on experience as a Business System Analyst configuring and optimizing core ServiceNow modules (such as ITSM, HRSD, CSM, or SPM) and integrating them across enterprise cloud systems.

• Agile Requirements & Workflow Design: Proven track record in eliciting requirements, writing user stories with defined acceptance criteria, and modeling complex end-to-end business process flows in Scrum or SAFe environments.

• Stakeholder Facilitation & Problem Solving: Strong facilitation and analytical skills, with a proven ability to manage competing business priorities, simplify technical solutions for non-technical partners, and influence decisions across functions.

• Service Framework Knowledge: Deep understanding of ITIL, ITSM, or CSDM frameworks and how to leverage out-of-the-box platform capabilities prior to custom development.

• Location & Work Environment: We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.