ServiceNow Developer (Warsaw)

Job description

About Cronos Europa: Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission critical solutions that shape Europe’s digital future. As part of the Cronos Group, one of the most innovative and fastest growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long term, high impact EU programmes requiring reliability, scalability, and innovation. About the job We are currently looking for a ServiceNow Developer to strengthen our Cronos Europa team and contribute to large scale IT programmes within the European Institutions. The place of the delivery will be in Poland (Warsaw). Responsibilities ServiceNow platform development: Implementing new configurations and customizations of ServiceNow platform. Analysing and advising on requests for implementation of new functionalities of ServiceNow platform. Testing and validating proposed changes. Writing and implementing written code to ServiceNow platform. Running development projects in cooperation with ServiceNow Architect and Administrator. Performing application and code reviews to ensure system integrity. Maintaining up to date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc. ServiceNow platform maintenance: Managing and maintaining ServiceNow instance, including all files and services on which the instance is built (binaries, configuration, key stores, tomcat, java, local backup, performance tuning etc.) ensuring functionality and security compliance Maintaining ServiceNow up to date, upgrade and apply application patches. Ensuring proper ServiceNow integration with Frontex systems Managing and maintaining MariaDB database files and services used by ServiceNow. Providing daily support for the ServiceNow platform implementing standard changes. Maintaining current configurations and customizations of ServiceNow platform. Analyse and resolve application related incidents and perform bug fixes. Maintaining up to date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc. ServiceNow platform improvements: Providing recommendations to business requirements and contributing to technical de-signs Supporting ServiceNow Architect and ServiceNow Administrator in designing solution architecture and administration. Supporting ServiceNow projects planning. Supporting other teams in risk management, disaster recovery, security management, etc. Maintaining up to date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc. Other specific duties as assigned by team leader Your Profile You have a bachelor or Master degree in IT. You are fluent in English (minimum level B2). You have minimum 5 years of IT relevant professional experience. You have minimum 2 years of experience in a similar role. Excellent practical hands-on experience in configuring, developing and maintaining ServiceNow platform (experience with on-prem will be advantageous). Experience in creating customized solutions of the ServiceNow platform. Experience in administration and maintenance of ServiceNow in a devops role. Experience in managing the backend of ServiceNow platform in on-prem setup will be advantageous. Experience in creating SOPs and other technical documentation. Well understanding of complex information systems and their interoperability Knowledge of IT security standards. Very strong sense of responsibility. Accuracy and attention to details. Open minded, excellent troubleshooting, analytical and problem solving skills. Very good organizational skills. Very good communication skills. Supportive and helpful personality with co-operative and service oriented attitude. Ability to work in stressful environment with minimal supervision. Forward looking with a holistic approach. High level of motivation and initiative Required certificates ServiceNow Certified Application Developer certificate or equivalent. ServiceNow Certified System Administrator certificate or equivalent. Specific requirements Practical hands-on experience designing ServiceNow platform solutions (will be advantageous). Excellent practical hands-on experience with requirements gathering, analysis and project management. Excellent practical knowledge of ServiceNow products portfolio. Excellent practical knowledge of Service Management. Knowledge of key technologies for ServiceNow integration (Web Services, SSO, LDAP, REST, etc.) If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!