ServiceNow HRSD Consultant

TAWANTECH is looking for a ServiceNow HRSD Consultant to lead the functional implementation of ServiceNow Human Resources Service Delivery for our clients — translating HR processes into ServiceNow requirements, running stakeholder workshops, and delivering secure, adoption-ready HR service experiences across Saudi Arabia and the GCC.Key Responsibilities• Run discovery workshops with HR and business stakeholders to capture current- and future-state HR processes.• Define HR case types, services, fulfillment workflows, approvals, SLAs, and reporting requirements.• Configure, or guide configuration of, ServiceNow HRSD — case management, Employee Center, knowledge, and employee journeys.• Design lifecycle-event processes: onboarding, transfers, promotions, leave, and offboarding.• Prepare functional design documents and user stories, and support data mapping, integrations, and UAT.• Deliver training and knowledge transfer to end users, HR agents, and administrators.Requirements✓ 5+ years in HR / HR-service delivery / enterprise service management, including 3+ years hands-on ServiceNow implementation.✓ Proven ServiceNow HRSD delivery experience (Case & Knowledge Management, Employee Center, Lifecycle Events, or HR integrations).✓ Strong workshop-facilitation skills — able to turn business needs into clear, testable requirements.✓ Experience supporting UAT, defect resolution, and go-live stabilization.✓ Bachelor's degree in HR, Business, Information Systems, or a related field.Fluent Arabic, spoken and written — mandatory for direct stakeholder workshops.Preferred Qualifications• Experience in banking, government, or large shared-services environments.• Integration experience with SAP SuccessFactors, Oracle HCM, Workday, or similar HRIS platforms.• ServiceNow CSA / CIS-HRSD certification, or SHRM / CIPD / HRCI / ITIL.• Exposure to HR shared-services models, case deflection, or knowledge governance.

TAWANTECH is looking for a ServiceNow HRSD Consultant to lead the functional implementation of ServiceNow Human Resources Service Delivery for our clients — translating HR processes into ServiceNow requirements, running stakeholder workshops, and delivering secure, adoption-ready HR service experiences across Saudi Arabia and the GCC.

Key Responsibilities

• Run discovery workshops with HR and business stakeholders to capture current- and future-state HR processes.

• Define HR case types, services, fulfillment workflows, approvals, SLAs, and reporting requirements.

• Configure, or guide configuration of, ServiceNow HRSD — case management, Employee Center, knowledge, and employee journeys.

• Design lifecycle-event processes: onboarding, transfers, promotions, leave, and offboarding.

• Prepare functional design documents and user stories, and support data mapping, integrations, and UAT.

• Deliver training and knowledge transfer to end users, HR agents, and administrators.

Requirements

✓ 5+ years in HR / HR-service delivery / enterprise service management, including 3+ years hands-on ServiceNow implementation.

✓ Proven ServiceNow HRSD delivery experience (Case & Knowledge Management, Employee Center, Lifecycle Events, or HR integrations).

✓ Strong workshop-facilitation skills — able to turn business needs into clear, testable requirements.

✓ Experience supporting UAT, defect resolution, and go-live stabilization.

✓ Bachelor's degree in HR, Business, Information Systems, or a related field.

Fluent Arabic, spoken and written — mandatory for direct stakeholder workshops.

Preferred Qualifications

• Experience in banking, government, or large shared-services environments.

• Integration experience with SAP SuccessFactors, Oracle HCM, Workday, or similar HRIS platforms.

• ServiceNow CSA / CIS-HRSD certification, or SHRM / CIPD / HRCI / ITIL.

• Exposure to HR shared-services models, case deflection, or knowledge governance.

We are TAWANTECH, a dynamic and innovative company that specializes in financial technology solutions and services,with a team of passionate professionals and a commitment to excellence, we are dedicated to delivering exceptional solutions that meet the unique needs of our clients.

We are TAWANTECH, a dynamic and innovative company that specializes in financial technology solutions and services,with a team of passionate professionals and a commitment to excellence, we are dedicated to delivering exceptional solutions that meet the unique needs of our clients.