ServiceNow Platform Architect (Financial Services) Manager, Technology Consulting

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are the only professional services organisation who has a separate business dedicated exclusively to the financial services marketplace. Join Financial Services Consulting and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including banking and capital markets, insurance and wealth & asset management, we provide integrated consulting, assurance, tax and transaction services. The opportunity EY’s consulting professionals bring a wealth of experience in working with major financial institutions to align their operating model and infrastructure to business strategy. We assemble the right multi-disciplinary teams, use consistent and proven global methodologies and tools, and draw on the full breadth of EY’s global network, to deliver value and trusted advice to the clients. Our key service offerings cover business and technology strategy & transformation, customer and distribution effectiveness, operations, shared services / outsourcing support, performance management, program advisory, enterprise intelligence, risk management and regulatory change. Your key responsibilities Lead the design and architecture of ServiceNow solutions for financial services clients, ensuring alignment with best practices and industry standards. Collaborate with stakeholders to gather business requirements and translate them into technical specifications for ServiceNow implementations. Oversee the planning, development, and deployment of ServiceNow modules, including but not limited to:- IT Service Management (ITSM) IT Operations Management (ITOM) IT Business Management (ITBM) Security Incident Response (SIR) Customer Service Management (CSM) Asset Management Project Portfolio Management (PPM) Performance Analytics Governance, Risk, and Compliance (GRC) HR Service Delivery (HRSD) Conduct assessments of client environments to identify opportunities for improving service management processes and enhancing ServiceNow functionality. Develop and maintain comprehensive documentation, including architectural diagrams, configuration specifications, and user guides. Provide technical leadership throughout the project lifecycle, including systems integration, data migration, and customization efforts. Mentor and support development teams in best practices for ServiceNow development, ensuring high-quality code and adherence to project timelines. Stay informed of the latest ServiceNow features, industry trends, and regulatory requirements relevant to the financial sector, making recommendations for enhancements and optimizations. Act as a key advisor to clients, facilitating workshops and presentations to communicate solution designs, project progress, and status updates. To qualify for the role you must have Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field; Master’s degree or relevant certifications (e.g., Certified ServiceNow System Administrator, Certified Implementation Specialist) are preferred. A minimum of 6 years of experience as a ServiceNow Solution Architect, with a strong focus on implementations within the financial sector. In-depth knowledge of the ServiceNow platform, including architecture, data models, and APIs. Proven experience with ServiceNow modules such as ITSM, ITOM, ITBM, Security Incident Response, Customer Service Management, Asset Management, Project Portfolio Management, Performance Analytics, GRC, and HR Service Delivery. Strong analytical and problem-solving skills, with the ability to design effective solutions to complex business challenges. Excellent communication and interpersonal skills, with a proven ability to collaborate with diverse teams and engage stakeholders at all levels. Experience with Agile methodologies and project management practices. Ideally, you’ll also have Experience in agile delivery methodologies, e.g. sprints, product backlogs, user stories. Technical proficiency with ServiceNow, including experience with configuration, customization, and integration. ServiceNow certifications (e.g., ServiceNow System Administrator, ServiceNow Implementation Specialist) are highly desirable. What we look for Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization What working at EY offers We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Apply now. EY | Shape the future with confidence EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.