ServiceNow SAMPro Consultant

Job description

Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of what we do: UK & Ireland's premier AWS, Microsoft & Oracle partner 3300+ strong, €350/£300m revenue business 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW We’re a core valuesdriven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you. Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow to provide the very best experience to our Customers. We are seeking an experienced and results-driven ServiceNow SAMPro Consultant to further develop and support our Software Asset Management solution within ServiceNow. Key Responsibilities: Own the end-to-end design, build, and run of the ServiceNow SAM Pro capability whilst ensuring accurate software discovery, normalisation, entitlement management, compliance calculations, and optimisation across on-premises, cloud, and SaaS estates. Drive measurable cost avoidance, audit readiness, and robust governance while integrating SAM with associated ServiceNow modules, i.e. CMDB/CSDM, CSM / ITOM workflows. Strategy & Design Define SAMPro vision, roadmap, and operating model Establish CSDM-aligned data model and governance for software models, discovery sources, and service mapping Prioritise publishers/products by risk and value (e.g., Microsoft, Oracle, IBM, Adobe, VMware, Salesforce) Delivery & Development (Build) Implement and configure ServiceNow SAM Pro capabilities (to include but not limited to); o Software model creation & normalisation, categorisation, lifecycle and de-duplication o Entitlements (contracts, SKUs, metrics, rights, downgrade/upgrade rules, secondary use) o Compliance rules, reconciliation, and Effective Licence Position (ELP) logic o Publisher Packs (e.g.,Microsoft, Oracle, IBM) and content library utilisation o Reclamation and software request flows (catalogue, approvals, fulfilment integration) o SaaS Management (where in scope), licence utilisation, off-boarding, role rationalisation o Cloud/Datacentre metrics (per-core, per-processor, CALs, IBM PVU/RVU, sub-capacity, Oracle partitioning, MS server/CAL, containerised workloads) Build integrations (e.g. Discovery, SCCM/MECM, Intune) Develop using Flow Designer, Integration Hub, Business Rules, UI Policies/Actions, and Workspaces Create dashboards & KPIs in Platform Analytics (i.e. compliance trends, spend, reclaim, risk, audit exposure) Run & Support (Operate) Maintain platform health, upgrades, patches, store app updates, regression tests, and release notes impact review Operate regular reconciliation cycles; produce ELPs and variance analysis Run periodic data quality and normalisation checks (models, installs, usage, contracts). Prepare and support vendor audits Maintain knowledge articles, runbooks, SOPs, and training for all users Provide expert support, resolve defects; manage enhancement backlog Qualifications Deep knowledge of SAM Pro data structures, software model, discovery model, install, usage, entitlement, allocation, consumption, and compliance tables 5–8+ years in ITAM/SAM with at least 3 years hands-on with ServiceNow SAM Pro across build and run. CSA (Certified System Administrator) CAD (Certified Application Developer) CIS-SAM (Certified Implementation Specialist – SAM) CIS–Discovery and/or CIS–HAM Microsoft/Oracle/IBM licensing accreditations or equivalent vendor-specific training Deep familiarity with ServiceNow SAM Pro features: NDS, Software Model Library, Publisher Packs, Reclamation, SAM/SaaS Workspaces, entitlement and SKU management, usage metering, and compliance engine Understanding of ITIL/ITAM processes, CSDM, CMDB relationship modelling, and Service Operations Proven delivery of at least one enterprise-scale SAM Pro implementation (multi-publisher, multi-region). Track record of audit defence and material cost avoidance/savings. Experience integrating discovery tools and endpoint managers, and operating reclamation programmes Proven track record in delivering a digital user experience to very high outcomes Strong communication, interpersonal, and problem-solving abilities Customer-focused mindset with a commitment to delivering high-quality support Strategic thinking and decision-making Ability to manage multiple priorities and meet deadline Adaptability to evolving technologies and processes Strong analytical and reporting skills ITIL Version 4 Foundation Level certification Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability. Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits. Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme. Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance. Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme. Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies. Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform. Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. And many more exciting benefits… drop us a note to find out more.