ServiceNow Senior Scrum Master

Job description

The Digital Sector has a career opportunity for a Scrum Master supporting the Global Solutions Management – Operations II (GSM-O II) contract at DISA. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It also includes support to other key tasks for DISA, including the transformation of DISA’s operational mission through innovation, and support to DISA’s mission partners. Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily, and at a minimum, a Secret clearance is required upon the start of employment. This ServiceNow Scrum Master role requires an experienced Agile Scrum Master to work on a large-scale software and hardware integration effort. The selected candidate will be responsible for facilitating either one large, complex agile team, or several small agile teams as part of a larger Agile Release Train (ART) delivering value to the customer using Scaled Agile Framework (SAFe) as the agile framework. She/he will help educate the teams in Scrum or Kanban to ensure that the agile processes are being followed. She/he will help remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement. The selected candidate will work with team members, with other Agile Scrum Masters, and with support personnel to ensure that the team’s commitments at the Program Increment (PI) Planning are met. She/he will facilitate horizontal communication across team members to identify any impediments that may prevent team progress while working mitigation plans. The selected candidate will be responsible for sensing, determining, and leading discussions when issues need to be analyzed or triaged, and for making improvements in determining and implementing improvements to processes. Strong attention to detail and focus on task completion is critical. Primary Responsibilities Responsible for facilitating self-organizing team(s) to ensure the team is making progress against Program Increment commitments. Protects the team from scope creep during execution of the PI. Removes impediments for the team and coordinates with the Release Train Engineer or Project Manager in implementing solutions. Helps team members communicate, coordinate, and cooperate. Supports and enforces Scrum process and other rules. Ensures that the team has a clear understanding of Definition of Done and how to meet it. Coordinates with other teams on the Agile Release Train (ART) and communicates status to management. Works with the Product Owner(s) to review and prioritize features. Leads and facilitates SAFe ceremonies to include backlog grooming, sprint planning, sprint review, demos, sprint retrospectives, and PI planning. Works with Product Owner(s) to develop User Stories to meet the Feature acceptance criteria. Maintains and generates information radiators for the teams. Collects and shares team metrics with the team, determines when new metrics are needed, and develops improvements in metrics. Coaches’ teams on agile and scrum principles with a goal of continuous improvement Observes team dynamics, recognizes strengths and weaknesses of individual team member's contributions, and coaches the team as a whole driving improvement in productivity. Creates a fun sharing and learning environment, experimenting with various ideas to improve delivery including pair-programming and cross-functional training. Promotes teamwork to achieve sprint goals. Leads teams towards agile maturity. Works with and mentors junior Scrum Masters to guide and coach them throughout each project. Basic Qualifications Requires a US Citizenship. Must hold an active DoD Secret clearance. Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support Bachelor’s Degree with 8 – 12 years of relevant experience or master’s with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable. Ability to work effectively across multidisciplinary teams. Experience working as a Scrum Master on a software development or other technical team. Certified Scrum Master (CSM), SAFe Scrum Master (SSM) or similar agile project management certification (PMI-ACP). Experience in using agile project management tools (e.g. Jira) Excellent written, verbal, and interpersonal communication skills, and time management skills are a must. Ability to thrive in a fast-paced environment, across diverse systems and groups. Willing to assist and train junior Scrum Masters. Preferred Qualifications Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc. Experience with JIRA, Git and Confluence. Understanding of ITIL foundation or ITIL certified. AWS cloud and ServiceNow certifications. Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline Experience working with large software systems including hardware integration and test. Experience working with multi-disciplinary technical development teams. Experience using SAFe as the agile development methodology. Experience moving from a legacy application to a new application Experience-affecting change in organizations working towards agile adoption. Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team. Experience using Kanban to improve flow on support teams. Experience with DevOps/DevSecOps and CI/CD implementation. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: October 26, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $107,900.00 - $195,050.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.