ServiceNow Senior Technical Architect / Manager

Job description

ServiceNow Senior Technical Architect / Manager Location: Warsaw - 2 days office / 3 days remote Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY. The opportunity ServiceNow is a global platform widely used to manage enterprise service processes and digital workflows. As a Senior ServiceNow Developer, you will be responsible for implementing, extending, customizing, and maintaining solutions across multiple ServiceNow modules. You will work closely with architects, business stakeholders, and delivery teams to translate requirements into high‑quality technical solutions aligned with best practices, platform standards, and client needs. We focus particularly on projects within IRM / GRC, HRSD, SecOps, CMS and ITOM, and experience in these areas will be highly valued. Your key responsibilities Develop, configure, and customize ServiceNow applications across supported modules. Implement workflows, automation, business rules, integrations, and data models according to functional and technical requirements. Collaborate with technical leads and architects to ensure solutions are scalable, maintainable, and aligned with platform best practices. Work with stakeholders to refine requirements and translate them into actionable development tasks. Build and optimize UI policies, client scripts, scripts includes, integrations, and ACLs. Participate in code reviews, testing cycles, and quality assurance to ensure reliable delivery. Support platform enhancements, upgrades, performance improvements, and issue resolution. Implement and maintain dashboards, reporting, and Performance Analytics elements. Cooperate with teams working across ServiceNow modules, including IRM / GRC, HRSD, SecOps, CMS, ITOM, and others. Skills and attributes for success To excel in this role, you must possess a comprehensive understanding of the platform and exhibit confidence when working through implementation, customization, or maintenance projects. This may be demonstrated through: Strong hands-on knowledge of at least 3 ServiceNow modules (preferably IRM / GRC, HRSD, SecOps, CMS or ITOM). Practical experience with workflow design, automation, scripting (server/client), and custom application development. Familiarity with integrations (REST, SOAP, MID Server) and broader enterprise architecture patterns. Understanding of relationships between platform workflows, data models, and cross‑module dependencies. Excellent stakeholder communication and ability to translate complex requirements into technical solutions. To qualify for the role, you must have At least 4–5+ years of ServiceNow implementation experience. Proven development background delivering multiple end‑to‑end ServiceNow projects. ServiceNow CAD and/or CIS certifications (with IRM, HRSD, SecOps, or ITOM preferred). Strong understanding of ITIL and enterprise service management concepts. Ideally, you’ll also have A Bachelor’s or Master’s degree in a technical or business-related field. What we look for We are in search of Sr. Consultants / Senior Developers of the ServiceNow platform who are passionate about creating innovative and bespoke solutions for our clients. We value individuals who wish to expand their product knowledge, work with global stakeholders across different workflows of the platform, and potentially progress to architect, tech lead, dev lead, or project management roles. If you are keen on initiating discussions and overseeing projects right up to post–go‑live activities – we are looking for you. What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. About EY EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions . Any misconduct should be reported through the EY Ethics Hotline.