ServiceNow SPM Implementation Consultant

Role purposeLead or support the functional implementation of ServiceNow Strategic Portfolio Management capabilities, converting portfolio and project-management practices into governed ServiceNow processes. The consultant will focus on portfolio and demand management while supporting agreed release, procurement, financial, resource, and Jira integration requirements.RequirementsKey responsibilities· Facilitate workshops covering strategy, portfolio, program, demand, project, resource, financial, release, procurement, and delivery-tool touchpoints within the approved scope.· Document current-state and future-state processes, governance forums, prioritization criteria, investment decisions, stage gates, approvals, exceptions, and reporting needs.· Configure or guide configuration of ServiceNow SPM capabilities for demand intake, assessment, prioritization, portfolio planning, project/program governance, resources, financials, and benefits where applicable.· Define functional requirements and data mappings for project, portfolio, demand, resource, cost, schedule, milestone, risk, issue, and status information.· Define business requirements and acceptance criteria for release-related, procurement-related, and Jira interfaces; coordinate technical realization with architects, developers, and integration owners.· Support legacy portfolio/project data migration analysis, cleansing decisions, validation, reconciliation, and business sign-off.· Prepare user stories, functional design, process flows, configuration workbooks, reports, dashboards, notifications, roles, and traceability records.· Support testing, UAT preparation, defect triage, demonstrations, training, adoption, and handover.· Advise stakeholders on practical use of out-of-box capabilities and identify requests requiring customization, additional licensing, or change control.· Develop the end user training material and conduct end user training sessions before or after going live.· Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation.· Maintain clear assumptions, dependencies, decisions, and scope boundaries throughout delivery.Mandatory experience and knowledge· At least 5 years of project, program, portfolio, PMO, or enterprise-work-management experience, including at least 3 years of hands-on ServiceNow SPM/PPM implementation exposure.· Hands-on experience in both project management and portfolio management, including governance, prioritization, scheduling, financial/resource considerations, and executive reporting.· Demonstrated ServiceNow implementation experience in Demand Management, Portfolio Management, Project/Program Management, Resource Management, or related SPM capabilities.· Experience defining workflows, approvals, stage gates, scorecards, reports, dashboards, roles, notifications, and acceptance criteria.· Understanding of integration and data-migration requirements for enterprise portfolio/project environments.· Strong workshop facilitation, documentation, stakeholder-management, and UAT support capabilities.· Fluent Arabic language proficiency, spoken and written, is mandatory for this role given direct workshop facilitation with Arabic-speaking portfolio, demand, and business stakeholders.Preferred experience· Experience integrating ServiceNow SPM with Jira or another agile delivery tool, including ownership, direction, synchronization, and reconciliation considerations.· Experience with release governance, procurement touchpoints, financial planning, resource planning, benefits realization, or application portfolio management.· Experience replacing or migrating from Clarity, Planview, Microsoft Project, spreadsheets, or similar portfolio/project tools.· Experience in regulated or complex enterprise environments and multi-vendor delivery models.· Ability to review ServiceNow configuration and flows and communicate effectively with developers, architects, and integration teams.Academic and professional certifications· Required: Bachelor’s degree in Engineering, Computer Science, Information Systems, Business Administration, Project Management, Finance, or a related discipline.· Required: ServiceNow Certified System Administrator (CSA).· Required or to be obtained within the agreed onboarding period: ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM).· Required: Recognized project-management certification such as PMP, PRINCE2 Practitioner, or equivalent.· Strongly preferred: Portfolio/program or agile certification such as PfMP, PgMP, MoP, PMI-ACP, SAFe, or equivalent relevant to the candidate’s assigned scope.Core competencies Portfolio and demand governance Project/program management ServiceNow SPM functional configuration Prioritization and financial/resource reasoning Integration and data awareness Executive communication and facilitation

Role purpose

Lead or support the functional implementation of ServiceNow Strategic Portfolio Management capabilities, converting portfolio and project-management practices into governed ServiceNow processes. The consultant will focus on portfolio and demand management while supporting agreed release, procurement, financial, resource, and Jira integration requirements.

Requirements

Key responsibilities

· Facilitate workshops covering strategy, portfolio, program, demand, project, resource, financial, release, procurement, and delivery-tool touchpoints within the approved scope.

· Document current-state and future-state processes, governance forums, prioritization criteria, investment decisions, stage gates, approvals, exceptions, and reporting needs.

· Configure or guide configuration of ServiceNow SPM capabilities for demand intake, assessment, prioritization, portfolio planning, project/program governance, resources, financials, and benefits where applicable.

· Define functional requirements and data mappings for project, portfolio, demand, resource, cost, schedule, milestone, risk, issue, and status information.

· Define business requirements and acceptance criteria for release-related, procurement-related, and Jira interfaces; coordinate technical realization with architects, developers, and integration owners.

· Support legacy portfolio/project data migration analysis, cleansing decisions, validation, reconciliation, and business sign-off.

· Prepare user stories, functional design, process flows, configuration workbooks, reports, dashboards, notifications, roles, and traceability records.

· Support testing, UAT preparation, defect triage, demonstrations, training, adoption, and handover.

· Advise stakeholders on practical use of out-of-box capabilities and identify requests requiring customization, additional licensing, or change control.

· Develop the end user training material and conduct end user training sessions before or after going live.

· Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation.

· Maintain clear assumptions, dependencies, decisions, and scope boundaries throughout delivery.

Mandatory experience and knowledge

· At least 5 years of project, program, portfolio, PMO, or enterprise-work-management experience, including at least 3 years of hands-on ServiceNow SPM/PPM implementation exposure.

· Hands-on experience in both project management and portfolio management, including governance, prioritization, scheduling, financial/resource considerations, and executive reporting.

· Demonstrated ServiceNow implementation experience in Demand Management, Portfolio Management, Project/Program Management, Resource Management, or related SPM capabilities.

· Experience defining workflows, approvals, stage gates, scorecards, reports, dashboards, roles, notifications, and acceptance criteria.

· Understanding of integration and data-migration requirements for enterprise portfolio/project environments.

· Strong workshop facilitation, documentation, stakeholder-management, and UAT support capabilities.

· Fluent Arabic language proficiency, spoken and written, is mandatory for this role given direct workshop facilitation with Arabic-speaking portfolio, demand, and business stakeholders.

Preferred experience

· Experience integrating ServiceNow SPM with Jira or another agile delivery tool, including ownership, direction, synchronization, and reconciliation considerations.

· Experience with release governance, procurement touchpoints, financial planning, resource planning, benefits realization, or application portfolio management.

· Experience replacing or migrating from Clarity, Planview, Microsoft Project, spreadsheets, or similar portfolio/project tools.

· Experience in regulated or complex enterprise environments and multi-vendor delivery models.

· Ability to review ServiceNow configuration and flows and communicate effectively with developers, architects, and integration teams.

Academic and professional certifications

· Required: Bachelor’s degree in Engineering, Computer Science, Information Systems, Business Administration, Project Management, Finance, or a related discipline.

· Required: ServiceNow Certified System Administrator (CSA).

· Required or to be obtained within the agreed onboarding period: ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM).

· Required: Recognized project-management certification such as PMP, PRINCE2 Practitioner, or equivalent.

· Strongly preferred: Portfolio/program or agile certification such as PfMP, PgMP, MoP, PMI-ACP, SAFe, or equivalent relevant to the candidate’s assigned scope.

Core competencies

Portfolio and demand governance

Project/program management

ServiceNow SPM functional configuration

Prioritization and financial/resource reasoning

Integration and data awareness

Executive communication and facilitation

We are TAWANTECH, a dynamic and innovative company that specializes in financial technology solutions and services,with a team of passionate professionals and a commitment to excellence, we are dedicated to delivering exceptional solutions that meet the unique needs of our clients.

We are TAWANTECH, a dynamic and innovative company that specializes in financial technology solutions and services,with a team of passionate professionals and a commitment to excellence, we are dedicated to delivering exceptional solutions that meet the unique needs of our clients.