ServiceNow Technical Consultant

Job description

Tenon is the leader in enterprise marketing workflows. Built on ServiceNow, Tenon provides a single solution for marketing teams to execute campaigns, projects, emails, and SMS with speed and at scale. Designed by marketers for marketers, Tenon delivers marketing solutions in a single enterprise platform already used by IT, HR, Finance, and Customer Service so your company can collaborate and get work done like never before. ## About the Role The Associate Technical Consultant is a hands-on, technical role focused on the day-to-day work of implementing, configuring, and supporting Tenon within customer ServiceNow instances. You'll work closely with Professional Services, Product, and Engineering to move customer environments through their implementation lifecycle, keep customer instances current and stable, and build the marketing assets that power customer campaigns. This is a great fit for someone early in their ServiceNow or SaaS implementation career who wants to build deep platform expertise while working directly with customers. ## Responsibilities - Installing, configuring, and troubleshooting scoped ServiceNow applications - Assisting in maintaining detailed documentation of application design, logic and code to train customers on the application - Creating and maintaining custom reports, scheduled reports, and dashboards - Developing import sets, data sources, transform maps for data loads and management. - Creating and using update sets, Remote Instance, and/or Team Dashboard to move customizations between ServiceNow instances - Performing code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security - Partnering directly with customers to gather requirements, translate business needs into technical solutions, and deliver high-quality implementations - Supporting customer-facing workshops, discovery sessions, and solution design conversations - Troubleshooting complex issues in collaboration with customers and providing clear, timely communication throughout resolution - Serving as a trusted technical advisor during implementations and post-go-live support ## What We’re Looking For - 1+ years of experience in Information Technology, Software Engineering, or a related field - Prior experience in a customer-facing role such as implementation consultant, solutions engineer, technical consultant, or professional services - Demonstrated ability to communicate technical concepts clearly to non-technical stakeholders - Able to manage customer expectations, driving adoption, and ensuring successful delivery outcomes - Must have working knowledge in creation/updating of Business Rules, Client Scripts, UI Policies, UI Actions, and Access Control Lists - Experience in implementation and enhancement of modules like Dictionary Overrides, Reference Qualifiers, Flows, Flow Actions, Database Views, Dictionary Attributes, and Views - Experience with Now Experience UI Framework is a plus - Knowledge of marketing automation or CRM solutions is a plus. - Experience operating in a fast-paced, deadline-driven environment while managing multiple priorities. - Outstanding communication and customer relationship skills. - Excellent time management skills. - Experience in B2B SaaS is ideal. - ServiceNow CSA, CIS, or CAD certifications are a plus. - Strong Indianapolis preference ## What We Value: - Aim Higher: If something we’re working on seems out of reach, it means we are on the right track. Our commitment to and belief in each other allows us to blow away our personal and professional goals. - Humble + Hungry: If someone needs our help we will be there for them. No one is above any task and we do what is needed regardless of our title or role in the company. Together we drive for results as one team. - Total Alignment: We make sure everyone is on the same page by aligning, working towards the same goal, and achieving higher results. We operate in a culture of radical candor and open lines of communication across the business. We have crucial conversations to address any challenges. - Customer Obsessed: We work to serve and follow through on our commitments. By serving our internal and external customers we reach our goals as a team. - Beginner’s Mind: We look at problems with an open mind and no preconceived solutions. We create breakthroughs by finding new innovative ways of operating and solving problems. ## Compensation - $65k-$80k annual salary based on experience ***Tenon is an equal opportunity employer, and we value diversity at our company. We don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.***