ServiceNow - TNI Architect - Manger 3

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Description: ServiceNow TNI Architect Experience 10+ years of experience in ServiceNow architecture, development and telecom modules Job Summary We are seeking a highly skilled ServiceNow TNI (Telecom Network Inventory) Architect to design, architect, and implement telecom and network infrastructure solutions on the ServiceNow platform. The ideal candidate will have deep expertise in ServiceNow modules [Telecom Network Inventory (TNI)), Telecom Service Management (TSM), Service Order Management for Telecom (SOMT], and along with strong understanding of network inventory, service modeling, and telecom operations. You will drive architecture decisions, ensure scalable implementations, and align ServiceNow capabilities with evolving telecom business needs. Key Responsibilities Define end-to-end ServiceNow architecture for telecom/network inventory (TNI) Design scalable solutions using CMDB & CSDM, Discovery, Service Mapping, and TSOM/TNI Lead implementation of ITSM, ITOM, and telecom modules Model telecom/network services (L1/L2/L3, circuits, devices) Architect integrations with NMS, EMS, OSS/BSS systems Ensure CMDB data quality, governance, and reconciliation Mentor teams and drive best practices Optimize platform performance and scalability Required Skills & Qualifications Strong expertise in ServiceNow ITSM, ITOM, CMDB Experience with ServiceNow TNI, Service Mapping, Discovery Knowledge of network infrastructure and telecom lifecycle Integration expertise (REST, SOAP, MID Server) JavaScript, Glide APIs, Flow Designer Data modeling & CSDM Certifications ServiceNow CSA CIS – Minimum 2 CIS certification Telecom certifications (Good to have) CTA (preferred) Soft Skills Strong analytical and problem-solving skills Excellent communication and stakeholder management Leadership and mentoring ability EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.