Services Advisor - Contract Performance Management

Job description

Services Advisor - Contract Performance Management Are you passionate about building trusted customer relationships while ensuring world-class service performance for critical LNG and turbomachinery operations? Do you enjoy coordinating cross-functional teams, managing complex service agreements, and driving operational excellence to deliver value for customers? Partnering with the best Baker Hughes is a global energy technology company operating in more than 120 countries. Within our OFSE – Process Solutions – Chemicals (NAL Downstream) business, we deliver high‑performance chemical solutions and technical services that support safe, reliable, and efficient refinery operations. Our teams work closely with customers to optimize performance, reduce risk, and drive continuous improvement. Fueling your passion As a Services Advisor - Contract Performance Management, based on site in Calcasieu Pass, Louisiana, you will be responsible to: Managing long-term contractual service agreements, ensuring full compliance with commercial, operational, technical, and performance obligations Leading all contract performance activities related to Spare Parts, Field Services, Repair Services, maintenance planning, and outage execution Serving as the primary customer interface, ensuring effective communication, timely resolution of issues, and seamless coordination between customer stakeholders and internal teams Owning customer contract performance metrics, including financial, operational, technical, reliability, availability, and safety performance indicators Acting as the primary liaison for customer contract matters, managing escalations, change requests, and performance discussions Coordinating cross-functional teams including Operations, Engineering, Field Services, Supply Chain, Repair Services, Quality, HSE, and Commercial functions to deliver contractual commitments Driving continuous improvement initiatives focused on operational excellence, risk mitigation, customer satisfaction, cost optimization, and long-term contract profitability Ensuring adherence to contractual service requirements, performance guarantees, operational specifications, and service-level commitments Coordinating local site teams during planned outages, maintenance activities, inspections, and major service events to ensure safe and efficient execution Supporting contract administration activities including proposal support, contract negotiations, amendments, performance reviews, and commercial governance Identifying and communicate equipment upgrade opportunities, technology enhancements, and lifecycle improvement strategies that create value for customers To be successful in this role you will: Have university degree in Engineering along with 5+ years direct experience with gas and steam turbines Have project Management expertise with large customers utilizing technical skills and maintenance knowledge Have previous experience in customer facing roles with LNG clients Have outage execution experience with turbomachinery products Able to work onsite at customer site in Louisiana Have excellent communication, negotiation, presentation, and stakeholder management skills Desired Characteristics Have experience managing complex service agreements within power generation, energy, industrial, or rotating equipment environments Have strong understanding of contract management, outage planning, maintenance strategies, field service operations, and equipment reliability principles Have proven ability to manage executive customer relationships and influence cross-functional teams without direct authority Have demonstrated success in financial management, KPI reporting, risk management, and contract performance governance Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: This role is working with our customer on-site. When onsite, you will have the flexibility to work in line with customer working patterns. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are stronger when our people are developed, engaged, and empowered to bring their authentic selves to work. We invest in wellbeing, capability development, and leadership growth across all levels. Working for you Our innovations have transformed the energy industry for over a century. To continue progressing, we look for individuals who embrace change and contribute to building the future. What You Can Expect Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Education assistance Generous parental leave Mental health resources Dependent care support Additional elected or voluntary benefits You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found here , and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies. The Baker Hughes internal title for this role is: Services Senior Advisor - Contract Performance Mgmt