Services Engagement Manager - China R&D and Quality Services

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a [public benefit corporation](https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6) (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in [transforming the life sciences industry](https://www.youtube.com/watch?v=TaPSP8cCSKY&ab_channel=Forbes), committed to making a positive impact on its customers, employees, and communities. ### The Role The Services Engagement Manager (SEM) is responsible for setting our R&D and Quality Cloud customers up for success and representing the entire value proposition and effort behind a R&D and Quality Cloud Implementation. This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams. With a passion for Software Implementation and expertise in Life Sciences R&D and Quality Sales, our ideal candidate will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs. RFx Responses, and delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with strategic alignment of the team prior to project start. ### What You’ll Do - Align closely with sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver - Set client and internal stakeholder expectations correctly with a focus on long-term success - Define the right Implementation Proposals and Statement of Works in line with the customer needs and Veeva’s best practices - Position integration development, migration, training and other services that may be needed for a successful customer experience - Work with services and service leadership to ensure successful project delivery aligned to proposed implementation plan include the pipeline of opportunities and staffing management accordingly - Travel estimate: Less than 25% (within China) ### Requirements - 3+ years of experience delivering or selling software services, software service delivery background is a must. - Direct experience in Life Sciences with R&D or Quality experience - Strong written and verbal communication skills in both Chinese and English - Ability to engage audiences of varying perception levels (IT and Business) - Team player attitude - Bachelor’s Degree required - Candidate must be based in Shanghai or Suzhou and have the legal right to work ### Nice to Have - Experience with Cloud-based solution deployment / implementation and agile methodologies - Background includes exposure to compliance and validation standards in the Life Sciences industry - Proven success selling services