Services Engagement Manager - Commercial Cloud

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a [public benefit corporation](https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6) (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in [transforming the life sciences industry](https://www.youtube.com/watch?v=TaPSP8cCSKY&ab_channel=Forbes), committed to making a positive impact on its customers, employees, and communities. ### The Role The Services Engagement Manager (SEM) is responsible for setting our Commercial Cloud customers up for success and representing the entire value proposition and effort behind a Commercial Cloud Implementation. This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams. ### What You’ll Do - Utilizing Commercial domain knowledge and Veeva product knowledge, the SEM will structure the right implementation approach, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs. - Develop and deliver Proposals and Statements of Work (SOW) for Commercial Cloud implementations and enhancements. - Set customer and internal stakeholder expectations correctly with a focus on long-term success. - Provide awareness and alignment with the implementation partner ecosystem. - Position Managed Services support, training, and other solutions that may be needed for a successful customer experience. ### Requirements - Experience in business process improvement or software implementation at a consulting firm (domestic or foreign), or experience in services sales at an IT company. - 5+ years of experience delivering consulting services, including involvement in selling services. - Business-level English communication skills (capable of collaborating with global teams). - Strong written and verbal communication skills, executive-level presence, and experience in facilitation. - Manage negotiations with a wide range of stakeholders including executive-level. ### Nice to Have - Experience with Cloud-based solution deployment. - Knowledge and experience in the Life Sciences industry. ### Perks & Benefits - 1% charitable giving program - Company paid holidays (20 days per year) - Wellness reimbursement