Services Operations Manager

Job description

Our mission is to provide innovative services critical to society, unlocking a cleaner, better and more profitable future. Working towards this goal, Volue has become a leading technology supplier and enabler of the green transition, helping energy companies simplify and optimise everyday operations. We are hiring a Services Operations Manager to help professionalise and scale our Professional Services and Support delivery across EMEA. This role will shape the operational foundation of Services, including planning, forecasting, utilisation, margin management, tooling, and executive-level reporting. The role is hands-on by design. Initially, this is an individual contributor role with significant influence and autonomy to build and improve the Services operating model end-to-end , including data modeling and reporting in Power BI. As the organisation grows, there will be an opportunity to build and lead a Services Operations team. The primary focus of the role is creating operational excellence, transparency, and predictability. A second focus area is contribution to the evolution of the Services portfolio, supporting the design, scalability and operationalisation of existing and new service offerings. Experience with AI transforming Services operations, delivery and pricing is required. What you will be doing to make a difference: Services Planning & Forecasting Own capacity, demand, and utilisation forecasting across Services and Support Translate sales pipeline and backlog into resource plans and hiring recommendations Maintain a rolling 12-month services forecast (revenue, margin, utilisation) Financial & Business Performance Own services KPIs including utilisation, billable rate, gross margin, backlog coverage, and revenue leakage Partner with Finance on monthly forecasting, variance analysis, and close Identify and quantify margin improvement levers (pricing, staffing mix, delivery model) Reporting, Data & Tooling Build and maintain operational and executive dashboards Create and own Power BI reports and data models Own the Services data model across several systems Ensure data quality and establish a single source of truth for Services performance Continuously improve tooling, automation, and reporting maturity Leverage AI for efficiency and precision in operational activities Operating Cadence & Governance Design and run the Services business rhythm (weekly, monthly, quarterly) Prepare clear, decision-ready narratives for senior leadership Cross-Functional Partnering Act as the operational interface between Sales, Services, Customer Success, and Finance Support deal reviews with services feasibility, margin, and resourcing input Enable Services leaders to focus on people leadership and delivery quality Services Portfolio Contribute to the creation and evolution of the Services portfolio, where relevant Support the definition of new service offerings and delivery models Help assess business cases, pricing logic, and scalability Ensure operational readiness when new services are introduced Contribute thought leadership on how AI impacts delivery and pricing What you need to succeed: Experience Experience supporting teams of meaningful scale within Services, Consulting, SaaS, or similar environments Experience applying AI to improve Services operations, delivery models, efficiency, or decision-making B2B software / SaaS background with complex delivery environments Hands-on experience with PSA tools Skills Strong analytical and financial modeling capability Hands-on Power BI experience Ability to operate independently as a senior contributor while collaborating effectively across teams Executive-level communication and stakeholder management Structured, pragmatic, collaborative, and outcome-driven mindset Thorough understanding of the impact of AI on delivery methodology and pricing Nice to Have Experience building Services portfolios Experience working in energy or climate tech Knowledge of European languages other than English Reasons to join Volue team and what we offer: A high-impact role with the opportunity to shape and develop the function as the organisation grows; Great colleagues in one of Europe’s most exciting green tech companies with innovative and international work environment; Opportunities for continuous learning, professional development, and career growth. Competitive salaries based on your professional experience; Annual vacation of 30 days; Corporate benefits like Urban Sports Club, JobRad or Pension Scheme; Flexible working hours and hybrid work; Attractive referral program. This role offers significant opportunity for growth and development. You will: Start as a hands-on individual contributor with the autonomy to shape and enhance the Services operating model. Have the opportunity to build and lead a Services Operations function as the organisation grows. Have the potential to expand the role into a broader Services Operations or Revenue Operations leadership position over time. What Success Looks Like: In this role, success means delivering measurable operational improvements while enabling sustainable growth. You will be successful when you have: Delivered forecast accuracy within ±3%. Enabled leadership to make informed decisions through trusted Power BI dashboards and reporting. Improved utilisation while maintaining a sustainable workload and supporting high-quality delivery. Increased the predictability and profitability of Services through sustained improvements in gross margin. Established clear visibility of backlog, capacity, resource planning and future hiring needs. The position reports to the VP, Customer Services. We are looking to hire for our Volue offices in Munich, Aachen, or Berlin, while remaining open to candidates in other locations across Germany who can work effectively in our hybrid environment. In Volue, we cherish each employee’s competence, ideas and personality. Let your skills and talent be a part of our team – and let us leave our mark on the world together! Company Culture In Volue, we believe that in order to be a successful company, we need to bring everyone to the table. We look at diversity as a competitive advantage. A diverse workforce enables better decision-making and creates more value. By inclusion, we refer to the sense of belonging and being part of a community at work. We want the people of Volue to feel welcome, valued and not least encouraged to bring their whole, unique selves to work. Volue is about people. From staff to client, people are at the center of all our operations, and we always strive for a flat structure where everyone feels included, appreciated and recognised for their individual efforts. Or as we call it "ONE Volue". We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background or religious beliefs.