Services Sales Growth & Operational Excellence Leader

Job description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Services Sales Growth & Operational Excellence Leader in Cairo, we’re looking for? Your future role Take on a new challenge and apply your **strategic and operational management** expertise in a new cutting-edge field. You’ll work alongside **dynamic and forward-thinking** teammates. You’ll **drive our services growth and operational excellence across the region**. Day-to-day, you’ll work closely with teams across the business (**sales, finance, engineering, and regional clusters**), **standardize processes, monitor KPIs, and build strong customer relationships**, and much more. You’ll specifically take care of **analyzing and updating the Installed Base to identify new service opportunities**, but also **developing obsolescence and cybersecurity management plans tailored to customer needs**. We’ll look to you for : Analyzing and updating the Installed Base to identify new service opportunities and improve coverage Building and presenting obsolescence and cybersecurity management plans to customers Standardizing and industrializing AMECA services activities, from offers catalogues to bid proposals and execution Driving operational performance monitoring and KPIs (e.g., hit rate, client satisfaction, on-time delivery) and circulating these indicators monthly Ensuring operational tools (e.g., GSI, APSYS, Maximo, WallC) are implemented, accurate, and actively used Establishing governance with cluster sales managers to ensure timely closure of offers and orders Collaborating with finance to ensure accurate booking of opportunities, GM, sales, and cash Generating required reports and presentations on a monthly, quarterly, and ad hoc basis Developing lobbying action plans and building relationships with partners, authorities, and external stakeholders Assessing markets, proposing strategic actions, and providing consolidated market overviews Influencing customer specifications to align with Alstom’s interests and systematically adopting the Find Plan process Providing timely updates in the CRM tool (WallC) and supporting tender leaders during the handover process All about you We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: Graduate degree in engineering or business field (mandatory) Master of Business Administration or equivalent (desirable) At least 10 years’ experience in rail or related business, or project engineering industry High proficiency in the organization’s products and services Good knowledge and connections with transport clients/customers in the country/cluster/region (desirable) Strong relationship development skills with customers, government authorities, and internal stakeholders Competitive awareness and ability to highlight Alstom’s value against competitors Excellent problem-solving, critical thinking, and decision-making abilities Proactive and efficient responses to challenges in a demanding and changing environment Global and cultural awareness with strong language skills Exceptional communication, leadership, and planning skills Resilience, adaptability, and the ability to influence and persuade Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also: Enjoy stability, challenges, and a long-term career free from boring daily routines Work with new security standards for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our flexible working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership roles or specialized expertise Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! Important to note As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.