Services Sales Manager

Job description

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! About OutSystems At OutSystems, we are accelerating digital transformation globally by empowering organizations to build enterprise-grade applications quickly and efficiently. As our footprint in the ANZ (Australia and New Zealand) region continues to expand rapidly, we are seeking a highly capable and strategic Services Sales Manager to join our local team. This role is a premier opportunity for a seasoned delivery professional who wants to elevate their career by combining deep technical project oversight with strategic, business-level impact, ensuring our enterprise customers in ANZ realize the full value of our AI-powered development platform. Position Overview Role Title: Services Sales Manager Location: Sydney OR Melbourne (Hybrid) Employment Type: Full-time, Permanent Language Requirements: Business-level fluency in English is mandatory. Key Responsibilities You will serve as the premier delivery authority post-sale, ensuring that our customers' technological visions become reality. Delivery Governance & Oversight: Take ownership of the successful delivery of OutSystems projects within a designated portfolio of enterprise accounts across ANZ. Ensure projects are delivered on time, within budget, and to the highest quality standards. Stakeholder Management: Cultivate deep, trust-based relationships with key customer stakeholders (ranging from Project Managers to C-level executives) and set clear, realistic expectations throughout the project lifecycle. Partner Ecosystem Collaboration: Work hand-in-hand with our network of System Integrators (SIs) and delivery partners. Provide architectural oversight, guidance, and best practices to ensure partners are delivering scalable and sustainable solutions. Risk Mitigation & Escalation Management: Proactively identify project risks, technical roadblocks, and resource constraints. Develop robust mitigation strategies and manage escalations gracefully and effectively. Agile Advocacy: Champion Agile development methodologies and modern software engineering practices. Guide customers on how to optimize their internal processes to maximize the speed and agility of the OutSystems platform. Cross-Functional Alignment: Collaborate closely with Account Executives, Solution Architects, and Customer Success Managers to ensure a seamless customer journey from pre-sales through implementation and into long-term adoption. Qualifications We are looking for a professional who possesses a rare blend of technical delivery acumen, polished stakeholder management skills, and strong business empathy. Professional Experience: 7+ years of experience in Software Delivery Management, Technical Project Management, or IT Consulting, with a proven track record of managing complex enterprise software implementations. Delivery Methodologies: Deep expertise in Agile/Scrum methodologies and modern software Development Life Cycle (SDLC) practices. Technical Foundation: A strong technical background with an understanding of modern web/mobile application architecture, cloud infrastructure, and enterprise integration patterns. Communication & Leadership: Exceptional communication and negotiation skills. The ability to translate complex technical challenges into business impacts for executive leadership, while maintaining a collaborative, "no-ego" approach typical of the Australian business culture. Problem Solving: Highly analytical with a proactive approach to problem-solving and risk management in high-pressure environments. Education: Bachelor’s Degree (or equivalent) in Computer Science, Information Technology, Business Information Systems, or a related field. Travel Flexibility: Willingness to travel domestically within Australia (and occasionally New Zealand) for key client engagements and project kick-offs as needed. What We Offer Competitive Compensation: A highly competitive base salary paired with a performance-driven bonus structure. Superannuation: Employer superannuation contributions in full compliance with Australian Superannuation Guarantee requirements. Health & Wellbeing: Comprehensive health insurance policy for employees and their dependents to support physical and mental well-being. Work-Life Balance: Generous annual leave, flexible working arrangements (Hybrid work model), and observance of all Australian national and state public holidays. Continuous Growth: Dedicated budget and resources for continuous career development, certifications (e.g., Agile, OutSystems), and ongoing learning. Global Culture: The opportunity to collaborate within a diverse, inclusive, and globally distributed workplace culture that values autonomy, innovation, and mateship. More about OutSystems OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform. As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise-grade framework. We provide the tools for teams of any size to deliver high-quality, reliable AI solutions that drive real business impact. We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration. OutSystems is a global company, with more than 900k developer community members, 1,700 employees, more than 600 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems now has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and includes a thriving, worldwide community of remote employees. Our customers are some of the world's most recognizable brands across diverse industries— such as Toyota, Heineken, Bosch, KeyBank, and UCLA—who trust OutSystems to deliver ROI and transformational impact. Consistently recognized as a leader by top analyst firms Gartner, IDC and Forrester, OutSystems continues to shape the future of enterprise software development in the agentic era. We are proud to be named a leader in more than 100 categories on G2, including #1 in Customer Satisfaction in Enterprise Low Code Development, and most recently as a leader in AI Agent Building in the G2 Spring 2026 Reports. Working at OutSystems Our culture is built on our core values of Trust, Customer Success, Innovation, and Alignment. We operate as one global OutSystems team, taking ownership to pursue our vision of being the AI platform enterprise leaders trust to build, secure, and evolve their most critical applications and systems. What do we have to offer you? A company at the vanguard of the agentic revolution, where we don’t just react to AI innovation—we architect it. Joining OutSystems means stepping onto a high-growth rocket ship that combines the fearless agility of a startup with the sophisticated, global foundation of an enterprise powerhouse. Real growth opportunities. We don't just talk about development; we invest in it through structured programs designed to scale your expertise. Whether you are aiming for vertical progression, exploring lateral moves into new domains, or mastering specialized AI skills through our Professional Development Fund and Internal Mobility Program, we provide the resources to get you there. A global collective of world-class talent, where you’ll collaborate with enterprise software legends and sought-after thought leaders. At OutSystems, our industry experts aren't just visionaries—they are accessible, approachable mentors who are deeply invested in your growth as we architect the agentic future together. OutSystems nurtures an inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment and make an impact. . We believe that driving our next phase of growth requires the radical creativity that only comes from diverse perspectives. We are committed to building a team as global and diverse as the organizations we serve, ensuring every individual can perform to their full potential. As an equal opportunity employer, all qualified applicants receive equal consideration regardless of race, origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status.