SET - Service Lane Coach (South Florida)

Job description

Who We Are We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in! Base Pay Range: $80,580 - $94,000 As a SET – Coach, your essential job functions will include the following: Training and Training Support Assist in delivery of specific on-site training to designated dealerships. Facilitate instructional modules, stand up training, coaching and instruction to staff, management, and dealership personnel. Act as a resource to provide information to determine the most effective way of meeting the needs of management, staff, clients, or customers. Maintain familiarity with current learning and performance improvement industry standards, approaches, and innovations. Operational Management Collaborate with Account Management on diagnosis, analysis, and action plans to improve dealership performance and sales of service lane products and parts. Work with dealership management to gain support, change behavior and drive results. Quickly build cross-functional relationships at all levels of the dealership to implement changes. Develop and maintain consistent contact schedule with assigned dealers. Manage all activity tracking and account information in Salesforce. Develop and execute follow-up process to support dealership action plans and sustain behavior change. Communicate analyses and strategic plans based on diagnosis and findings to all affected parties (both internal and external). Participate in OEM regional meetings as needed. Submit timely update reports, itineraries, and expense reports to management as required. Operational Execution Understand and assess dealership associate’s knowledge and skills related to in dealership training, program support, product knowledge, parts knowledge, and service lane sales. Create and execute customized coaching solutions to improve dealership personnel performance across all areas. Utilize knowledge of parts department protocols, procedures, methods, and best practices to affect positive change Coach and assist dealership staff on tools and resources to effectively stock and sell necessary parts and service Assist personnel with tools and capabilities to present products to customers and sell conclusively on the drive or over the counter - utilizing and explaining program value added items. Connect parts knowledge & procedures to their effect on key financial indicators for parts department and dealership (accounting, inventory management, technical expertise, organizational structure) Understand dealership operations and how process improvement impact overall profitability Demonstrate the value of a successful operational process (including Op Codes, inspection process, inventory management, fill rates, lost sales) and assist dealers in achieving success. Partner with advisors and parts professionals to develop their selling skills. Maintain high level of expertise with all service lane products and parts department techniques/procedures Other Duties as Assigned Position Requirements Bachelor’s degree preferred. Areas of concentration: in Business, Sales, Marketing, Management or related field, or equivalent work experience in lieu of degree. Minimum 5 years of experience in inventory management, dealership or automotive operations preferred. Experience working in a dealership’s parts department a plus Excellent communication and facilitation skills, and attention to detail. Project management experience preferred. Ability to work in a fast-paced environment. Proficiency in software applications required for the role i.e. Microsoft Office. Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy. Competencies Required Collaboration Communication Critical Thinking Customer Focus Diagnostic Skills Driving Change Industry/Product Knowledge Initiative Influence Operational Excellence Trusted Advisor Developing Program Champions Physical Job Requirements Continuous viewing from and inputting data to a computer screen Standing for long periods of time Lifting at least 35 pounds Travel required – approximately 60% Drug Policy Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work. There will be random drug testing. Please refer to the employee handbook for further details. Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet . EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.