Settlements Manager - Investor Services

Job description

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Belonging at Absa Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided. Job Summary We are looking for a Settlements Manager to take ownership of the end-to-end settlements operation for Asset and Investor Services (AIS), ensuring every transaction is processed accurately, efficiently and within agreed service standards. In this role you will also lead the execution, monitoring, verification and authorisation of operational transactions, maintaining clear accountability and strong operational discipline Job Description Your key accountabilities will include the following; Safeguard timely settlement by ensuring transactions meet all market, regulatory and internal cut-off times. Optimise team capacity through effective workload allocation, resource planning and business continuity management. Champion operational excellence by identifying and delivering opportunities for process optimisation, automation and sustainable efficiency gains. Use key performance indicators and management information to monitor results, identify trends and drive timely corrective action. Embed consistent adherence to operating procedures, quality standards and control requirements across the settlements function. Provide decisive leadership in resolving operational incidents, client queries and escalations, protecting service quality and stakeholder confidence. Maintain fit-for-purpose procedures, process documentation and control frameworks that support effective governance and audit readiness. Contribute operational insight to the review and enhancement of policies, procedures and governance standards. Ensure operational records and supporting documentation are accurate, secure, accessible and retained in line with applicable requirements. Drive disciplined completion and evidence of all daily, weekly and monthly operational controls and checklists. Deliver clear, insightful reporting on operational performance, emerging risks and key management information to support informed decision-making. Send in your CV if you have the above experience as well as the below mentioned; A relevant diploma or NQF Level 6. 5 years’ or more experience in custody operations, with strong knowledge of settlements and operational controls. Sound knowledge of relevant regulatory and statutory requirements, including South African Reserve Bank and Strate rules. A thorough understanding of custody and settlements processes, transaction lifecycles and associated operational risks. Proven experience in a customer-facing environment, with the judgement and communication skills to manage complex queries and senior stakeholder expectations. Education Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)