Sewer Drain Technician

Job description

# Drain Technician **Astacio Plumbing, Heating, Cooling & Electrical | Norwalk, CT** A backed-up drain or sewer-line problem can bring an entire household to a standstill. Homeowners need a technician who can respond quickly, diagnose the issue accurately, and provide a dependable solution. At Astacio Plumbing, Heating, Cooling & Electrical, we’re looking for a skilled and customer-focused Drain Technician to join our team in Norwalk, CT. You’ll complete residential drain-cleaning service calls, operate professional cable and jetting equipment, perform camera inspections, and help homeowners understand the best solutions for their plumbing systems. This is an opportunity to build a long-term career with a growing home services company that provides steady work, ongoing training, professional equipment, and room to advance. If you enjoy solving problems, working directly with customers, and being rewarded for delivering great service, we want to meet you. ## What You’ll Do - Complete residential drain-cleaning, cable, and hydro-jetting work during in-home service calls. - Diagnose and clear stoppages using small- and large-sized drain-cleaning machines. - Perform camera inspections for mainline stoppages and other sewer or drain concerns. - Identify drain and sewer problems and recommend appropriate solutions. - Clearly explain diagnosed issues, service options, and the features and benefits of each recommendation. - Obtain customer approval before beginning any work. - Identify opportunities to recommend additional products or services that benefit the customer. - Remove and reset toilets and P-traps when required to complete drain-cleaning work. - Complete accurate service notes, estimates, photos, and customer documentation. - Maintain assigned truck inventory and restock parts to required minimum levels. - Operate all equipment safely and wear required personal protective equipment. - Maintain a clean work area and protect customers’ homes throughout each service call. - Communicate professionally with customers, office staff, and coworkers. - Address customer concerns promptly and work toward a positive resolution. - Participate in required staff meetings, technical training, and professional development. ## What We’re Looking For - Previous drain cleaning, sewer, plumbing, or related service experience preferred. - Ability to operate small- and large-sized drain-cleaning equipment safely. - Experience with cable machines, hydro-jetting equipment, and sewer cameras preferred. - Basic understanding of residential plumbing and drain systems. - Ability to remove and reset toilets and P-traps. - Strong diagnostic and problem-solving skills. - Comfortable discussing service options and recommending additional solutions when appropriate. - Professional communication and customer service skills. - Ability to remain calm and courteous when assisting frustrated customers. - Strong attention to safety, cleanliness, and detail. - Reliable attendance and the ability to work independently. - Comfortable using tablets, mobile applications, and field service software. - Valid driver’s license with an acceptable driving record. - Ability to perform physical work in basements, crawl spaces, bathrooms, and outdoor conditions. ## Compensation and Benefits - Competitive compensation with performance-based earning opportunities - Medical, Dental, and Vision Insurance - 401(k) with Company Match - Paid Time Off and Paid Holidays - Company-Provided Vehicle - Company Phone or Tablet - Uniforms Provided - Professional Drain-Cleaning and Camera Equipment - Ongoing Paid Technical and Customer Service Training - Year-Round Work - Career Advancement Opportunities - Supportive, Team-Oriented Work Environment ## What Success Looks Like Success in this role means resolving drain and sewer problems efficiently, operating equipment safely, and helping customers understand their options. You’ll deliver clean, professional service, identify additional needs when appropriate, and create an experience that gives homeowners confidence in Astacio Plumbing, Heating, Cooling & Electrical.