Sezanne Captain

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Nestled in the vibrant Marunouchi district, just minutes from Tokyo Station and Ginza, the newly renovated Four Seasons Hotel Tokyo at Marunouchi offers a rare sense of intimacy. With only 57 rooms and suites, the hotel welcomes guests into a tranquil sanctuary in the heart of Japan’s iconic capital. Reimagined as a contemporary manor, it combines elegant design with the warmth of home, offering an elevated expression of residential living. Highly personalised service, bespoke experiences and tailored itineraries unlock Tokyo’s endless possibilities for exploration, while memorable dining awaits at SÉZANNE, the award-winning French restaurant, and Maison Marunouchi, the hotel’s all-day bistro. 役職概要 / About the Role ホテル内ファインダイニング「SÉZANNE」での接客サービス。運営をリードしながら、チームメンバーの指導・育成を行い、質の高いサービスを提供することでゲスト満足度の向上に貢献します。料飲マネージャーをサポートし、日々のオペレーション管理を担当します。 Provide exceptional guest service at SÉZANNE, the hotel’s fine dining restaurant. Lead daily operations while coaching and developing team members, ensuring the highest service standards and guest satisfaction. Support the Food & Beverage Manager in overseeing day-to-day restaurant operations. 主な業務内容 / Key Responsibilities レストランの日常オペレーションの管理・監督 Oversee and supervise daily restaurant operations. スタッフの指導・育成・評価およびモチベーション向上 Train, coach, evaluate, and motivate team members. ゲスト対応およびクレーム・特別リクエストへの対応（マネージャー不在時を含む） Handle guest inquiries, complaints, and special requests, including during the manager’s absence. 料理・ワイン・スピリッツに関する説明およびサービス提供 Provide knowledgeable food, wine, and spirits service and recommendations. レストラン設備・備品の管理および改善提案 Monitor restaurant facilities and equipment and recommend improvements when needed. 新しいサービス基準やトレーニングの実施サポート Support the implementation of new service standards and training programs. メニュー管理、オペレーションエリアのセットアップ・清掃管理 Ensure menus are up to date and support the setup and maintenance of operational areas. アップセルや売上向上施策の実施 Drive upselling opportunities and contribute to revenue growth. 応募要件 / Qualifications 高校卒業以上、または同等の経験 High school diploma or equivalent experience. 料飲業界でのスーパーバイザー経験1〜2年以上歓迎 Previous supervisory experience of 1–2 years in Food & Beverage is preferred. 優れたコミュニケーション能力およびリーダーシップ Strong communication and leadership skills. 高いホスピタリティマインドとサービスへの情熱 Passion for hospitality and delivering exceptional service. F&Bサービスおよびコストコントロールに関する知識 Knowledge of Food & Beverage operations and cost control. Microsoft Officeの基本操作スキル Basic proficiency in Microsoft Office applications. 英語および日本語でのコミュニケーション能力 Ability to communicate effectively in both English and Japanese. 求める人物像 / Preferred Attributes チームワークを重視し、周囲と良好な関係を築ける方 A team player who builds positive relationships with colleagues and guests. マルチタスクを効率的にこなせる方 Ability to manage multiple tasks efficiently in a fast-paced environment. 問題解決能力があり、主体的に行動できる方 Proactive with strong problem-solving skills. フォーシーズンズのサービススタンダードを体現できる方 Committed to upholding Four Seasons service standards and values. 勤務条件 / Working Conditions 正社員 Full-time position. シフト制 Flexible shift schedule. 土日祝日勤務あり Weekend and public holiday availability required.