(SGN) - Operations Manager - Clearance (Export CPE)

Job description

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce. What can you expect as a FedEx team member? Career Mobility and Development : When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package : We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being. Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities. Operations Manager - Clearance (Ha Noi/ HCM) What You Will Do As an Operations Manager, you will lead customs clearance operations to ensure timely, compliant, and efficient processing of shipments. You will manage regulatory requirements, minimize delays, and enhance customer satisfaction through smooth cross-border logistics operations. Key Responsibilities Lead and manage clearance operations to ensure timely customs processing and regulatory compliance Monitor shipment clearance timelines, identify bottlenecks, and implement solutions to avoid delays Ensure compliance with local customs regulations, trade laws, and documentation requirements Build strong relationships with customs authorities, brokers, and regulatory agencies Analyze operational performance (clearance time, exceptions, compliance rates) and drive improvement actions Develop and implement processes to minimize clearance delays, penalties, and additional costs Ensure accurate documentation handling, classification, and duty/tax calculation processes Train and develop team members on regulatory updates, compliance procedures, and best practices Drive automation and digital tools to improve clearance efficiency and visibility Collaborate with internal stakeholders (operations, customer service, commercial teams) to resolve clearance-related issues Establish a customer-focused approach to proactively manage exceptions and enhance service experience Provide regular reporting on clearance performance, risks, and improvement initiatives Key Requirements Bachelor’s degree in Supply Chain, Logistics, International Trade, or related field Minimum 7 years of experience in customs clearance, brokerage, or international logistics operations Strong knowledge of customs regulations, trade compliance, tariffs, and documentation Experience dealing with customs authorities and regulatory bodies Strong analytical skills with the ability to manage complex operational and compliance challenges Proven leadership and team management experience High attention to detail and strong problem-solving capabilities Ability to work under pressure and manage time-sensitive shipments Familiarity with clearance systems and digital trade tools is an advantage Job Posting End Date: 2026-07-31