Shared Services Analyst

Job description

What can you expect as a FedEx team member? Career Mobility and Development : When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package : We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being. Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities. " Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date" Company: INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd. City: Hyderabad Scheduled Weekly Hours: 48 Worker Type: Regular Posting Start Date 22-Jul-2026 Posting Close Date: 29-Nov-2026 Job Family: FXE-MEISA: Global Business Services Analyst Position Summary: EBS Demand Management & Strategic Projects Responsible for leading projects from concept through implementation in support of EBS demand management activities and key strategic EBS projects. Essential Duties: Lead projects from concept through implementation, balancing stakeholder requirements and strategic objectives within quality, time, and budget constraints. Manage risks associated with project delivery. Gather and document project benefits (e.g., cost savings, process improvements) and the strategic importance of projects. Develop project schedules, manage project communications, secure funding, and allocate resources (internal and external). Coordinate subject matter and technical specialists to implement stakeholder requirements. Act as the single point of contact. Regularly report project status to program managers, senior management, and/or the sponsor and stakeholders. May manage relationships with external contractors, developers, and consultants at a tactical level. Performs other duties as assigned. Minimum Education: Bachelor's degree/equivalent in business, technical, or analytical disciplines. Minimum Experience: Two (2) years' work experience leading multiple phases of cross-functional project teams. Customer-focused orientation. Knowledge, Skills, and Abilities: Technical skills, project management experience, and an understanding of the business issues related to ERPs, SaaS, finance, accounting, or related software implementations. 📋 Core Qualifications Qualification Area Requirement Details Education Bachelor's degree/equivalent in business, technical, or analytical disciplines. Experience Two (2) years' work experience leading multiple phases of cross-functional project teams. Customer-focused orientation. Certifications (Preferred) CAPM or equivalent certification preferred . QDM Expert certification preferred. If no certification is currently held, certification should be obtained within 12 months of accepting the position. Key Behavioral Traits Comfort in Ambiguity: staff-level roles often work on initiatives that are not yet fully defined; they must be self-starters capable of establishing a roadmap from scratch Resilience and Empathy: An understanding of the "human side of change" with the emotional intelligence to navigate organizational friction, listen actively, and advocate for the employee experience Bachelor