Shared Services Coordinator

Job description

Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world’s leading medical device manufacturers with $6+ billion in sales, 30,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo Interventional Systems and Terumo Medical Products. We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come. At Terumo we believe in the power of personal growth and will encourage you to get in the driver's seat - progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what's next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, impactful solutions for patients. Join us and help shape wherever we go next! Advancing healthcare with heart Job Summary The Shared Services Coordinator plays a critical role in shaping the associate experience by providing responsive, accurate, and professional HR support. Serving as a primary point of contact for associates, this role provides day-to-day support for routine HR inquiries, transactions, and Associate records, ensuring timely, consistent, and high-quality service across the Associate lifecycle. The Coordinator helps foster trust and confidence in HR while ensuring compliance with established policies, procedures, and service standards. Working within defined processes and standard operating procedures, the Coordinator executes high-volume HR transactions, maintains accurate documentation, and ensures Associate data integrity. The role resolves routine requests using established knowledge resources, delivers consistent service aligned with operational standards, and escalates more complex matters as appropriate. Job Details/Responsibilities HR Service Support Serve as a primary point of contact for associates by responding to routine HR inquiries, providing guidance on standard processes, and delivering timely, professional, and consistent service. Utilize knowledge resources and established procedures to resolve inquiries and escalate complex issues as appropriate. HR Transactions & Associate Lifecycle Administration Execute high-volume HR transactions and Associate data updates, including transfers, leave-related changes, separations, and other transactional inquiries activities. Ensure accuracy, timeliness, data integrity, and compliance with established procedures and service standards. Data Integrity & Records Management Maintain accurate Associate records and documentation, ensuring data quality, completeness, and compliance with record retention and confidentiality requirements. Identify and resolve routine data discrepancies when appropriate. HR Operations Reporting and Quality Support Generate standard reports, support audits, perform routine data validation activities, and assist in monitoring operational metrics related to HR operations with accuracy, timeliness, and high service delivery. Cross Functional Coordination & Continuous Improvement Support Collaborate with HR Business Partners, Payroll, Benefits, and Centers of Excellence to support information flow and service delivery. Provide feedback on process challenges and support implementation of approved process improvements. Knowledge, Skills and Abilities (KSA) Foundational knowledge of HR processes, policies, and systems. Strong attention to detail with a focus on accuracy and quality. Ability to maintain confidentiality and ensure data integrity. Strong customer service, communication, and interpersonal skills. Ability to follow established procedures and standard operating practices. Ability to prioritize work, manage multiple tasks, and meet service expectations. Ability to identify issues and escalate appropriately. Qualifications/ Background Experiences Bachelor’s degree in Human Resources, Business Administration, or a related field; or an equivalent combination of education and experience. Minimum of 2 years of administrative, HR shared services, or operations experience. Demonstrated experience with HR processes, systems, and Associate data management. Experience performing data entry, transaction processing, records administration, or customer support activities preferred. Experience using HRIS, case management, or other business systems preferred. HR certification (e.g., SHRM-CP, PHR, aPHR, or equivalent) preferred. It is Terumo’s policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As a Company, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. Final compensation packages may be higher or lower than what is listed, and will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand. We provide competitive and comprehensive benefit options which include: annual bonus, paid vacation, paid holidays, health, dental and vision benefits, 401(k), with matching contributions, tax advantage savings accounts, legal plan, voluntary life and AD&D insurance, voluntary long-term disability, short term disability, critical illness and accident insurance, parental leave, personal leave, tuition reimbursement, travel assistance, and an employee assistance program. The annual salary for this role is $47,000 - $65,700 per year.