Equal Parts is building the next-generation insurance agency. We’re a founder-led, tech-driven company creating an AI-powered infrastructure to modernize how insurance agencies operate at scale - so teams can spend less time navigating complexity and more time delivering real value to customers. Our ambition is to become the fastest-growing insurance brokerage in the country by combining acquisitions with scalable, technology-enabled growth. We are looking for a Personal Lines Team Lead, Shared Services to build and run the Personal Lines Shared Services function from the ground up.This role is central to our ability to scale efficiently while maintaining a high-quality, consistent customer experience across agencies. In the near term, you will both do the work and design how the work gets done—owning day-to-day Personal Lines servicing while partnering with leadership, product, and agency teams to establish clear workflows, service standards, and measurement.Over time, this role will evolve into leading and developing a Personal Lines Shared Services team and operating as a peer to the Commercial Lines Shared Services lead.This is not a back-office maintenance role. This is a high-ownership, player-coach role for someone who thrives in ambiguity, loves operational problem-solving, and wants to help build something that will scale.What You’ll OwnThe day-to-day execution of Personal Lines Shared Services work across inbound requests and system-driven notificationsTriage, prioritization, and ticket creation for renewals, carrier notices, policy changes, and customer inquiriesA portion of hands-on Personal Lines servicing work, especially higher-judgment or early-stage processesService quality and SLA adherence across Personal Lines Shared ServicesClear, documented workflows for how Personal Lines work flows into and through Shared ServicesOngoing refinement of processes as tools, platforms, and volume evolveVisibility into service volume, backlog, and risk, with clear escalation pathsTraining, support, and day-to-day coaching of team members as capacity growsClose partnership with Product, Platform, Operations, and agency teams to adapt execution as systems changeRequirements3–7 years of experience in insurance operations, servicing, or customer supportActive resident state insurance license requiredStrong familiarity with Personal Lines insurance workflows, including renewals, endorsements, and carrier communicationsComfort operating in a player-coach model—executing work while improving systems and processStrong operational judgment and ability to triage, prioritize, and make tradeoffsExperience working in fast-changing environments with evolving tools and processesHigh attention to quality, follow-through, and accountabilityClear communicator who works well with frontline teams and leadershipBenefitsFor eligible employees, Equal Parts offers a comprehensive benefits package designed to support your health, well-being, and financial stability, including:Major Medical Health Insurance with employer premium contributionsVoluntary benefits including dental, vision, supplemental life, disability, and accident coverage
Equal Parts is building the next-generation insurance agency. We’re a founder-led, tech-driven company creating an AI-powered infrastructure to modernize how insurance agencies operate at scale - so teams can spend less time navigating complexity and more time delivering real value to customers. Our ambition is to become the fastest-growing insurance brokerage in the country by combining acquisitions with scalable, technology-enabled growth.
We are looking for a Personal Lines Team Lead, Shared Services to build and run the Personal Lines Shared Services function from the ground up.
This role is central to our ability to scale efficiently while maintaining a high-quality, consistent customer experience across agencies. In the near term, you will both do the work and design how the work gets done—owning day-to-day Personal Lines servicing while partnering with leadership, product, and agency teams to establish clear workflows, service standards, and measurement.
Over time, this role will evolve into leading and developing a Personal Lines Shared Services team and operating as a peer to the Commercial Lines Shared Services lead.
This is not a back-office maintenance role.
This is a high-ownership, player-coach role for someone who thrives in ambiguity, loves operational problem-solving, and wants to help build something that will scale.
What You’ll Own
- The day-to-day execution of Personal Lines Shared Services work across inbound requests and system-driven notifications
- Triage, prioritization, and ticket creation for renewals, carrier notices, policy changes, and customer inquiries
- A portion of hands-on Personal Lines servicing work, especially higher-judgment or early-stage processes
- Service quality and SLA adherence across Personal Lines Shared Services
- Clear, documented workflows for how Personal Lines work flows into and through Shared Services
- Ongoing refinement of processes as tools, platforms, and volume evolve
- Visibility into service volume, backlog, and risk, with clear escalation paths
- Training, support, and day-to-day coaching of team members as capacity grows
- Close partnership with Product, Platform, Operations, and agency teams to adapt execution as systems change
Requirements
- 3–7 years of experience in insurance operations, servicing, or customer support
- Active resident state insurance license required
- Strong familiarity with Personal Lines insurance workflows, including renewals, endorsements, and carrier communications
- Comfort operating in a player-coach model—executing work while improving systems and process
- Strong operational judgment and ability to triage, prioritize, and make tradeoffs
- Experience working in fast-changing environments with evolving tools and processes
- High attention to quality, follow-through, and accountability
- Clear communicator who works well with frontline teams and leadership
Benefits
For eligible employees, Equal Parts offers a comprehensive benefits package designed to support your health, well-being, and financial stability, including:
- Major Medical Health Insurance with employer premium contributions
- Voluntary benefits including dental, vision, supplemental life, disability, and accident coverage
We acquire exceptional insurance agencies built on strong relationships and empower them with leading-edge AI to amplify, not replace, the human connection. By blending innovation with tradition and ambition with experience, we’re redefining what’s possible in insurance.
We acquire exceptional insurance agencies built on strong relationships and empower them with leading-edge AI to amplify, not replace, the human connection. By blending innovation with tradition and ambition with experience, we’re redefining what’s possible in insurance.
