Shift Lead (Key Holder)

Job description

**Who We Are:** We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment! Interested in working at Sandbox VR? Sneak peek of our store experience [**HERE**](https://youtube.com/shorts/kYP0Xb45C6I?feature=share). ### What You Will Be Doing: - **Create Unforgettable Guest Moments** - Greet guests with energy and invite them into an exciting, welcoming environment - Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up - Proactively share offers (F&B, repeat visits, gift cards) to boost engagement - **Be a Tech & Experience Expert** - Master our proprietary tech and keep gear calibrated - Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests - Communicate with management and tech support when issues arise, clearly and quickly - **Keep Things Running Smoothly** - Maintain a spotless, high-energy store that meets Sandbox VR standards - Sanitize gear thoroughly and display materials/gift cards to brand expectations - Prepare iPads, body trackers, and gear before and after every session - **Shift Leadership & Coaching** - Open/close the store, manage daily audits, break schedules, and labor spend - Run shift check-ins, coach in real time, and train new hires - Ensure team performance, morale, and guest service standards remain high ### What We Are Looking For: - **Egoless & Coachable:** You take feedback well and pitch in wherever needed - **Adaptable & Proactive:** You’re resourceful, self-driven, and good with change - **Team-Focused:** You stay positive and celebrate group wins - **Reliable:** On time, in uniform, and ready to shine - **Physically Able:** On your feet, some lifting (up to 40 lb), occasional stairs - **Weekend Availability:** Required - **Leadership:** 1+ year in retail/hospitality leadership ### Benefits: - Paid sick time + 401(k) match - Commuter benefits (transit + parking) - Referral bonuses + employee discounts - Free VR sessions