Shift Leader- Aethos Mallorca

Job description

**Who We Are** At Aethos, we celebrate extraordinary places, passionate people, and meaningful shared experiences. We believe hospitality should elevate the mind, body, and spirit—so we carefully choose our locations and build communities where everyone can contribute and grow. Guided by sustainability, well-being, and the freedom to live without pressure, we are redefining what modern travel and work can be. **Aethos Mallorca – Our Hotel & Club** Aethos Mallorca is a seaside retreat where contemporary design meets the relaxed rhythm of Mediterranean living. Set in Paguera, it offers a space to unwind, connect, and experience the natural beauty and vibrant energy of Mallorca. Together with Aethos Club Palma, our exclusive members’ club in Palma, Aethos creates a unique lifestyle experience that brings together hospitality, community, and culture. Joining Aethos in Mallorca means becoming part of a growing European brand dedicated to creating inspiring spaces where people feel connected and at home. **Job overview** At **Aethos Mallorca**, we are looking for a **Shift Leader** to join our team and ensure the smooth and efficient operation of the hotel throughout their shift. We are looking for a dynamic, organised and people-oriented professional with strong leadership skills and a genuine passion for hospitality. The Shift Leader will oversee the daily operation during their shift, ensuring that Aethos service standards are consistently met and that the team has the support they need to deliver an exceptional guest experience. ### Essential Job Functions and Responsibilities - Supervise and coordinate the team during the shift, ensuring a smooth and efficient operation. - Organise and distribute tasks according to the operational needs of the service. - Ensure compliance with Aethos quality and service standards. - Support the team in handling daily operational issues and guest requests. - Ensure an exceptional level of service and guest experience at all times. - Monitor the operational needs of the hotel throughout the shift. - Coordinate with different departments to ensure effective communication and smooth hotel operations. - Support the onboarding, training and development of new team members. - Ensure compliance with internal procedures, safety standards and hotel policies. - Report any relevant incidents or operational matters to the Department Manager or Management team. ### Key Qualifications & Requirements - Previous experience in a supervisory or leadership position within the hospitality industry. - Experience in guest service and team coordination. - Strong communication and teamwork skills. - Highly organised, proactive and solution-oriented. - Strong attention to detail and service-oriented mindset. - Ability to work in a dynamic environment and manage multiple priorities. - Good level of English, both written and spoken. - Previous experience in a 4\*/5\* hotel or high-end hospitality environment will be considered an advantage. ### What We Offer - Join an exciting and growing hospitality project in Mallorca. - Work within an international and diverse team. - Opportunities for professional growth and development. - Continuous training and learning opportunities. - Exclusive employee benefits at Aethos. - A friendly, collaborative and people-focused working environment. - Rotating morning and afternoon shifts with continuous working hours, supporting a better work-life balance. - Access to benefits and experiences across the Aethos brand.