Shift Leader - Front of House

Job description

Pret A Manger - Shift Leader - Front of House THE RIGHT PRET PEOPLE Support and coach the team to ensure they reach their potential in both the shop and kitchen Support the training pathways to ensure training happens on time Lead by example and be hands-on when required Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities Coach the team for good performance by offering good regular feedback and praises AMAZING SERVICE Lead the Speed of Service principles To ensure the team consistently follows the 6 Key Pointsof Service Follow the MBWA principles Empower the team to deliver engaging Joy of Pret activities Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous Ensure the Coffee Calling System is followed efficiently To ensure all Marketplace orders are prepared promptly and accurately DELICIOUS FOOD AND DRINK To ensure the team consistently delivers delicious food by following the 6 Key Points of Production To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness Ensure How to Cards are used and followed consistently to deliver Pret standards Ensure Line Checks are carried out successfully and any improvement needs actioned To ensure no Made to Sell (MTS) rejects are on display in our Langars To continually develop the team’s knowledge about the quality of our food and coffee To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard WELL-LOVED SHOP To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers To ensure that all safety checks are correctly monitored and recorded To take corrective action immediately on issues that affect customers, the team or sales To ensure the shop is clean, safe and the equipment is always well maintained To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes To demonstrate due diligence and report and escalate any quality issues SHOP PROFITABILITY To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production) Carry out ordering accurately and in line with the business needs Lead, monitor and follow up on Mystery Shopper requirements To ensure good stock control by following the 7 Steps of Unaccounted To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales GROWING SALES To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales Support the execution of successful food launches Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met To support Marketplace opportunities