Shift Manager

Job description

Role:- Shift Manager Description · At least 2 or more years of experience in providing application support with 2 or more years of management experience with ITIL process and project and people management · Exposure to banking industry is a plus · Understanding the SDLC promotion cycle is a necessity · Dynamic individual with thirst to learn · Work requires strong teamwork in order to complete tasks efficiently · Ability to manage multiple teams and motivate them to meet SLA · Able to work in shift rotation to support the business 24 X 7. · Experience in ITIL concepts and best practices · Incident Management and Reporting · Event Management and Logistics Planning · Recovery coordinator for involving the right parties and recording of chronological events · Point of escalation for support staff or management · Review all daily activities and ensure completion of shift duties for each team and proper handover All your information will be kept confidential according to EEO guidelines. Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW. Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).