Shift Manager - London

Job description

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM • ~110 people, more than half in engineering, product and data • 45+ advanced degrees across computer science, mathematics and operations research • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle • An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation The Opportunity Please note: We offer Day and Night Shifts As the Shift Manager at Relay, you can expect to have the following responsibilities - Overseeing sortation operations during your shift to ensure targets are met - Supporting with recruitment, onboarding, and training of site operatives - Leading, motivating, and coaching your team to high performance - Ensuring health & safety standards are upheld and continuously improved - Identifying and acting on opportunities to drive efficiency and service quality - Collaborating with stakeholders to support the wider success of the site Who Will Thrive in this role? - Previous experience in a fast-paced operational or warehouse environment - A proactive leader with strong communication and team-building skills - Able to think on your feet, solve problems, and make sound decisions under pressure - Comfortable using data to track performance and make improvements - A hands-on, positive attitude and a willingness to roll up your sleeves Fast and Focused Hiring Process 1. Talent Acquisition Interview - 30 min 2. Hiring Manager Interview - 45 mins 3. Final Interview - 1 hour 4. Decision and offer within 48 hours. Our process mirrors our pace of work. Compensation, Benefits & Workplace - Generous equity, richer than 99% of European startups, with annual top-ups to share Relay’s success. - Private health & dental coverage, so comprehensive you’d need to be a partner at a Magic Circle law firm to match it. - 25 days of holidays - Enhanced parental leave. - Hardware of your choice. - Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more). Who Thrives at Relay? - Aim with Precision: You define problems clearly and measure your impact meticulously. - Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. - 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. - All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. - People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. - Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.