Shift Supervisor - Roseville Galleria Kiosk

Job description

*At Blue Bottle, our mission is to connect the world to delicious coffee. From seed to cup, we elevate the craft of coffee in everything we do. We strive to build a better tomorrow by investing in what matters: a sustainable future for our people, the company, and our planet.* **About the Job** We’re hiring talented coffee and customer service enthusiasts for our Roseville Galleria Kiosk location! Our journey toward instant coffee was driven by the belief that exceptional coffee can and should be broadly accessible. With the confidence of a delicious coffee offering, we’ve removed many of the barriers a space needed, bulky equipment, and cumbersome steps. Yet the most important skill sets continue to connect our Cafes and instant kiosks: the attention to detail to make delicious coffee and the spirit of Omotenashi when serving our guests. At Blue Bottle Coffee, a Barista is someone who is passionate about coffee, culinary items, sustainability, and creating incredible guest experiences grounded in care and respect. We invite you to grow as a team member and create community through coffee with us. ### You will - Possess comprehensive knowledge of Cafe expenditures and actively contribute to sales growth initiatives - Support ongoing operations and continuous improvement within the cafe, through the assigned operational area of focus, taking a proactive role in ensuring the right routines, processes, and tools are in place to enable the team’s success - Oversee service flow to uphold optimal levels of safety, cleanliness, quality, and efficiency - Execute essential operational support duties such as ordering, receiving, and managing inventory - Follow the Leader on Duty process and checklists by strategically deploying staff, overseeing breaks, and ensuring exceptional hospitality and adherence to Blue Bottle's standards for beverage and food preparation - Facilitate the onboarding and training of new team members, ensuring seamless integration into the team - Assume responsibility for cash handling and daily deposits - Promptly address guest concerns within the Cafe - Report incidents of illness and injury as per protocol - Provide guidance to team members on new menu offerings and operational procedures - Lead efforts to achieve company-wide sustainability objectives, actively engaging your team in these initiatives - Consistently prepare and serve beverages and food items to the highest quality standards - Take charge of supervising high-performing team members - Demonstrate exemplary behavior as a role model for your team members, consistently setting high standards and continuously striving for improvement, and lead with Omotenashi in mind - Foster a culture of curiosity and ongoing learning, participating in tastings, cuppings, and training sessions to deepen your understanding of coffee - Ensure compliance with company standards and safety protocols, fostering a culture of continuous improvement through constructive feedback and support to promote a safe and respectful workplace environment for all team members ### You are - A leader who is passionate about training and helping to develop a team - Aware of your impact on others, and seek regular feedback to continually improve - A strong communicator who can provide impactful and motivating feedback to improve the team’s beverage, food, and hospitality delivery - Always curious, you are excited about finding new ways to delight our guests - Savvy with your resources, with the ability to make decisions and problem-solve - Dedicated to your team and your guests, you understand and value empathy and use it to guide interactions on and off the job - Passionate about the planet and creating a sustainable future for our people, the company, and our planet - Eligible to work in the United States and 18 years of age or older ### You have - 6 months to 1 year of supervisory experience or experience in team leadership - Completed Blue Bottle Academy’s Barista training and validation program or will complete it within 90 days post-hire - Existing Food Safety Certification required for the state you will be working in and for your specific role, or will obtain it within 30 days post-hire - Basic math and computer skills - A flexible schedule and are available to work mornings, evenings, weekends, and holidays ### A few benefits we offer - Comprehensive Health, dental, and vision coverage for eligible employees starting on your first day - Best-in-class coffee training and continuing education - Free membership into Specialty Coffee Association of America and discounts on events (including Expos and Championships) - 401(k) plan - Paid time off & paid volunteer hours - 50% discount on all products, both online and in-cafe. This includes food, beverages, whole bean coffee, and merchandise. - 2 free drinks during shifts for Kiosk team members - Flexible spending account & commuter benefits - Employee Assistance Program ### Compensation - Starting at $21.25 per hour + tips averaging approximately $5.00-$9.00 dollars per shift hour ### Our Barista position is a dynamic one! Below we’ve mapped out the physical demands that are essential to the role - Ability to stand and walk for long periods of time. You’re on your feet the majority of the day, whether you are standing behind bar pulling shots or walking the Kiosk floor - Use of hands to reach, grip, turn and perform precision work. You’re using your hands to operate machines and operate the register (among other responsibilities) - As needed squat, bend, twist and reach for items below waist level or above shoulders. For example, you may have to bend down or reach up to grab cups, lids and towels - Ability to lift, push/pull, carry and/or move up to 50 pounds. For example, you’ll be handling bags of coffee beans, coffee kegs, crates of milk, tub of dishes and trash bins - As needed climb ladders, stairs, ramps and uneven floor and/or surfaces. For example, climb on a step stool to change menu slacks, go up and down stairs and ramps to storage areas - Ability to smell and taste. You’re tasting and smelling coffee and food, helping ensure quality control for each cup and plate - Ability to listen and speak. You’re listening and speaking with our guests to take and fill orders, and guide and create experiences - The role is performed in an environment that may involve exposure to environmental conditions, including elevated temperatures from food and beverage preparation equipment, and cooler temperatures in refrigerated spaces