Shift Supervisor - UTC

Job description

**WHY WORK AT JOE & THE JUICE** JOE & THE JUICE is a people-centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high-energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do: - Positive Attitude - Inclusion - Social Ties - Growth For us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new — you become more than just a Juicer; like us, you continue to search and find purpose and meaning in what you do. From your first day, you’ll be part of an international network of Juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!). If you love fast-paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles. **JOB SUMMARY – What it’s all about** **Position title:** Shift Supervisor **Reports to:** Store Manager As a Shift Supervisor at Joe & The Juice, you help keep the heartbeat of the store alive. You're not just leading the shift — you're leading the vibe. With a focus on smooth operations, strong delegation, and team support, you're there to keep the energy high, the standards sharp, and the guest experience top-notch. You’ll support the store management team in keeping the store running like a well-oiled machine while helping juicers grow and shine. **KEY RESPONSIBILITIES – What you’ll do** • **Daily Operations**: Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized. • **Cleanliness & Standards**: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly. • **Team Training:** Support new juicers through our global training mantra: Knowledge – Training – Practice – Validation. Help build a confident and capable crew. • **Guest Experience:**Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach. • **Sales Focus:** Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance. **KEY QUALIFICATIONS – What experience you’ll add to the team** • 1–2 years of experience in a similar supervisory or team lead role • Strong organizational and communication skills • Ability to stay cool and lead under pressure • Passion for people, service, and personal growth • A proactive, hands-on approach with a team-first mindset **THE JUICE – Overview of your benefits and perks** - Employee Discount - $22.57 hourly plus tips - Health Insurance - Time Off - New Parent Leave - Free coffee – duh’ **PHYSICAL REQUIREMENTS** Must be able to stand for long periods of time. Must be able to lift between 50 and 60 lbs. Must be able to perform bending, stooping, crouching, and squatting movements. Must be able to safely handle and use sharp objects. Must be able to work near and operate a hot grill. **[NOTICE OF NON-DISCRIMINATION POLICY](https://tinyurl.com/joejuicenotice)** **ABOUT JOE & THE JUICE** JOE & THE JUICE is a healthy fast-casual concept founded in Copenhagen in 2002; since then, we have grown to more than 500 locations across 20 countries and now employ more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade-off between taste and health. We serve high-quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products toward the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations. We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C-suite, VPs, and directors, have started behind the bar. We continue to evolve our people-centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.