Shipping & Customer Service Representative

Job description

About Us: With a three-decade history on the forefront of the stone market, Best Cheer Stone (BCS) embodies affordable excellence in stone materials. Our goal is to bring the most exquisite stone in the world to fabricators and commercial builders everywhere, pairing the personalized service of a local stonemason with the large-scale capabilities of a global distributor. Our factory-direct facilities on both coasts offer slabs, prefabricated countertops, prefabricated vanity tops, tiles, mosaics, façade panels and cut-to-size items; our west coast facility is home to the country’s largest selection of pre-fabricated countertops and vanity tops. Position: Shipping Clerk/Customer Service Job Summary: The Shipping Clerk is responsible for preparing, processing, and verifying shipments to ensure timely and accurate delivery of goods. This role involves coordinating with carriers, maintaining shipping records, and ensuring compliance with company policies and shipping regulations. Key Responsibilities: 1. Order Processing & Tracking: - Process customer orders accurately and efficiently. - Monitor order status, track shipments, and provide updates to customers. - Coordinate with warehouse teams to ensure timely order fulfillment. 2. Customer Support & Communication: - Respond to customer inquiries via phone, email, or chat regarding orders, returns, and product availability. - Resolve customer complaints, delays, or shipping issues professionally. - Provide product and inventory information as needed. 3. Returns & Exchanges: - Process returns, exchanges, and refunds according to company policies. - Coordinate with the warehouse team to manage returned goods. 4. Data Entry & Record Keeping: - Maintain accurate customer and order records in the company’s database. - Generate reports on order statuses, delays, and customer concerns. 5. Coordination with Warehouse & Logistics: - Communicate with warehouse staff to verify stock levels and order status. - Work with shipping carriers (FedEx, UPS, USPS, etc.) to resolve delivery issues. 6. Problem Resolution: - Investigate and resolve discrepancies in orders, shipments, or billing. - Escalate complex issues to management when necessary. Qualifications & Skills: • High school diploma or equivalent. • Previous experience in shipping, receiving, or warehouse roles preferred. • Basic computer skills (Microsoft Office, inventory systems). • Strong attention to detail and organizational skills. • Bilingual (English/Spanish) is required. Work Environment: • Distribution center setting. • Fast paced with deadlines. • May require overtime during peak seasons. If you're ready to elevate your career within the thriving Stone Industry, submit your resume, along with a cover letter detailing your relevant experience. Join Best Cheer Stone in delivering excellence and innovation to our clients! Best Cheer Stone is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.