Shop Sales Associate (Floater)

Job description

Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation’s third largest arts center. Comprised of three Art Partners—Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art—there’s a role for everyone at The Woodruff. Reports to: HMA Manager Retail Operations FLSA: United States of America (Non-Exempt) Employment Status : Temporary/Part time ABOUT THE HIGH The High brings art, ideas, and people together to amplify the importance of artistic expression, envision a better future, and positively change Atlanta. Our work is rooted in five guiding ambitions: Growth, Inclusivity, Collaboration, Connectivity, and Optimization. These values shape our programs, partnerships and the way we work together. Candidates who are energized by these aspirations will find a meaningful and supportive home at the High. ABOUT THE ROLE The Shop Sales Associate (Floater) performs daily front-of-house functions necessary to achieve the sales goals of the Retail Operations Department at the High Museum of Art. This role will be required to perform duties at both the main shop and upcoming pop-up shop locations. This position is ideal for individuals seeking part-time hours in a creative, customer service- driven environment. WORK SCHEDULE • Friday night availability mandatory • 8–16 hours per week • Weekend availability required • Shifts may include opening/closing, evenings, extended hours, special events, and peak holiday periods Hourly Rate: $15.00p/hr WHAT YOU WILL DO: Guest Service & Sales – 30% • Contribute to daily sales goals through excellent customer service and product knowledge. • Engage and assist guests throughout the shopping experience—from entry to checkout—with enthusiasm and a positive attitude. • Actively promote Museum membership by encouraging guests to become Members. • Consistently solicit Round-Up donations after each purchase. Operations & Transactions – 30% • Execute accurate sales transactions using the Shopify POS System. • Perform daily opening and closing functions, including cleaning tasks and handling change requests. • Maintain compliance with departmental policies and practices. • Assist with clerical and data entry tasks as needed. Merchandising & Inventory – 20% • Assist with merchandising, restocking, and organizing the sales floor and storage areas. • Support the annual shop inventory process. • Maintain product displays to ensure a visually appealing and guest-friendly environment. Museum Knowledge & Engagement – 20% • Maintain current knowledge of the Museum’s permanent collection, exhibitions, and public programs to provide informed guest interactions. • Represent the Museum in a professional and welcoming manner. • Other tasks as needed WHAT WILL WE EXPECT OF YOU: • Demonstrate flexibility with your schedule, with shifts occurring between 9:00 AM and 10:00 PM • Provide exceptional customer service • Work collaboratively with team members Education and Experience • High School Diploma or equivalent and at least one year of retail experience • Some knowledge of art history is a plus Language Skills • Strong reading, writing, and verbal communication skills • Bilingual ability a plus Mathematical Skills • Strong math skills, with the ability to calculate rates, percentages, and balance a cash register PHYSICAL REQUIREMENTS: • Must be able to stand for 4–8 hour shifts • Ability to occasionally lift and move items up to 50 pounds • Work effectively in a fast-paced environment