Shopify Customer Service Associate - Returns

Job description

**DNAM Brands** is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more. We are seeking an organized and detail-oriented Customer Service Associate to manage incoming customer returns across our e-commerce platforms. This position is responsible for receiving returned shipments from carriers such as UPS, USPS, and FedEx, verifying package and tracking information, inspecting returned merchandise, and accurately processing returns through platforms including Shopify, TikTok Shop and Whatnot. The ideal candidate is dependable, comfortable working with physical shipments, and able to maintain accuracy in a fast-paced e-commerce environment. ### Responsibilities - Receive, sort, and inspect incoming customer returns - Verify packages against tracking, order, and customer information - Process returns and update records across e-commerce platforms - Document and escalate damaged, missing, incorrect, or ineligible items - Prepare approved merchandise for restocking, transfer, or further review - Maintain an organized returns area and meet processing timelines - Coordinate with internal teams to resolve return issues and support refunds, exchanges, and inventory adjustments - Assist with basic returns reporting and other related duties as assigned ### Qualifications - 1 year or more previous experience in returns processing, shipping and receiving, warehouse operations, order fulfillment, or e-commerce preferred - Shopify experience is preferred - Familiarity with TikTok Shop, Whatnot or similar e-commerce platforms is a plus - Experience working with UPS, USPS, FedEx, and online carrier tracking systems preferred - Strong attention to detail and ability to match packages with tracking and order information - Moderate computer skills and comfort learning new platforms and internal systems - Strong organizational, time-management, and problem-solving skills - Ability to work independently while communicating effectively with cross-functional teams - Dependable, punctual, and able to work efficiently in a fast-paced environment - Ability to safely open, move, and organize packages and perform physical tasks associated with processing returns - Ability to be able to lift up to 50 pounds