Shopify POS Launch Lead

Job description

[**Lazer**](https://www.lazertechnologies.com) is a world-class digital product studio composed of 180+ senior engineers and designers with backgrounds from companies like **Apple, Google, Coinbase, and more.** With our product experience, we have designed, engineered, and grown products **from $0 to $200M in revenue.** Clients seek out our help because we have the talent to deeply understand their needs and provide industry, technical, or product insights that are uniquely valuable to their efforts. Our clients range from early-stage startups and venture studios to recognizable retail brands and exciting enterprises. Some of our notable clients include Google, Shopify, Coinbase, Alchemy, Hinge, OVO, Polymarket, and more. We are a remote-first organization headquartered in Toronto, Ontario, with employees worldwide. We believe in providing the best experience possible for all Lazerites by fostering a strong community through regular events, company vacations, competitive compensation, unlimited PTO, and more! Join Lazer and help us solve problems and build the next generation of products! # The Role Some of the world's most recognized retail brands are rethinking how their stores operate, and **Shopify POS** is at the center of that transformation. We're looking for the person who will be on the ground making it happen. As our **Shopify POS Launch Lead**, you'll be the face of these rollouts, working directly with enterprise retail teams to reshape how they run their stores. That means getting deep into how a brand's operations actually work today, auditing current store operations, refining their SOPs, configuring in-POS workflows, and preparing the training that sets their teams up to thrive. Then you own the full journey through go-live, being the steady hand in the room when a major brand flips the switch for the first time. This isn't a behind-the-desk role. You'll be on-site, in the mix, and the reason these rollouts succeed. ***Please Note:*** The ideal candidate should be able to align their working hours to Eastern Time (ET) or Pacific Time (PT) and should be comfortable with travel. ## **What You'll Do:** 1. **Discovery & process definition** - Partner with Retail Operations, Store Leadership, and HQ stakeholders to document current-state workflows (sales, returns/exchanges, end-of-day, inventory receiving/counts, ship-from-store/BOPIS if applicable). - Translate findings into future-state SOPs, job aids, and checklists ready for rollout. - Identify gaps/risks and drive alignment on “one way of working” while handling location-specific exceptions. 2. **Shopify POS configuration** - Configure and validate in-store usability settings such as Smart Grid / product grid organization, location settings, and other operational configurations as required. - Ensure the store experience matches SOPs and training (what associates should do, in what order, and why). 3. **Training & change management** - Build role-based training plans (associates vs. managers), training materials, and a delivery schedule. - Deliver live training (in-person and remote), facilitate Q&A, and ensure store teams are confident ahead of go-live. 4. **Rollout execution & hypercare** - Own the rollout playbook: store readiness checklist, cutover plan, launch-day support, and post-launch hypercare. - Provide on-site support during rollout waves, triaging issues, and escalating appropriately to technical teams/vendors. 5. **Coordinate with Technical Architect + Engineering (without owning the build)** - Embed with the project team for a portion of the project to understand POS requirements and client-specific customizations. - Build enough understanding of what customizations exist and why so you can train and support the field rollout (without being the person who engineers them). 6. **Hardware support (light)** - Support basic hardware setup/troubleshooting in-store (iPads, scanners, printers, payment devices) based on pre-selected standards. - Coordinate with the technical architect / IT for MDM, network, and infrastructure decisions (you are not the spec owner). ## **Who You Are:** ### Must-Haves: - 3+ years of experience in retail systems rollout, POS implementation, store systems, retail operations enablement, or similar. - Hands-on experience with Shopify POS / POSOS (or very close equivalent) and its constraints/limitations. - Proven track record leading multi-store rollout(s) with on-site training and go-live support. - Strong SOP/documentation skills (clear, operationally usable process writing). - Comfortable in-store: can coach associates/managers, adapt to fast-paced environments, and keep calm during launch issues. - Able to travel in rollout “waves” (estimated ~25% travel, with some periods of intensive travel). ### Nice-to-haves: - Experience migrating from legacy POS (e.g., Square, Lightspeed, NCR, etc.) into Shopify POS. - Familiarity with retail inventory processes (receiving, transfers, cycle counts, full counts). - Shopify’s POS Launch and Operations training / verified skills badge. ### **Travel/schedule expectations:** - Travel is expected and typically occurs in batches around rollout waves (periods of low travel followed by intensive on-site launch support). - Occasional off-hours work may be required during cutovers/go-lives. **AI in our hiring process** We use AI to help us review and shortlist applications based on job-related criteria. A human hiring manager always makes the call on who moves forward. As a company that builds with AI every day, we're all for candidates using it too — just be upfront about how it helped. **Why Work With Us** - 🚀 **Accelerate Your Growth:** Work across multiple industries and cutting-edge projects with a team that ships fast. - 💥 **Maximum Impact:** Shape the future of the tech industry by helping ambitious projects reach their potential. - 🏅 **True Ownership:** Everyone ships code and has real autonomy with minimal meetings. - 💡 **Continuous Learning:** Be part of a team of senior engineers and designers who love learning and knowledge sharing. ## **Why This Might Not Be For You** - 🤖 **You Resist Modern Tools:** We leverage AI and cutting-edge technology to build rapidly and focus our energy on solving the most complex, high-impact challenges for our clients. - 🏗️ **You Crave High Structure:** We thrive in an autonomous, fast-moving environment, which means you need to be comfortable with some ambiguity. - 😴 **You Prefer Conventional Careers:** Our consulting approach involves varied projects and direct client interaction — it's not for everyone. - 1️⃣ **You Like Staying in One Lane:** Our projects require adapting to different tech stacks and modern tooling quickly. ## **Benefits & Perks** - 🌐 **Work From Anywhere:** Choose your workspace — all you need is strong wifi and a passion for building! - 🧘‍♂️ **Work / Life Balance:** We believe in our team’s ability to have it all; a great career, and time to unplug and live…you know...life. - 🩺 **Employee Care:** We provide full benefits (healthcare, dental, vision) for our employees (401k for our US employees) - 🏖️ **Unlimited PTO:** Everyone needs a break. Take at least 15 days off a year, and more if you need—just be cool about it and keep the team in mind. - 🎉 **Regular Team Retreat:** Join us for a week of team bonding at amazing destinations. Recent trips include the Dominican Republic, Cancun, and Hawaii — plus ones welcome.