ShopMy Affiliate Operations Coordinator

Job description

**ShopMy Affiliate Operations Coordinator** Department: Marketing – Creative, Content & Comms Reports to: Senior Coordinator, Influencer Partnerships **ABOUT THE ROLE** MDB Co. runs ShopMy, an affiliate program spanning 500+ promoters across our Babyletto, Namesake, and daVinci brands. We're looking for a detail-oriented Affiliate Operations Coordinator to own the day-to-day administration and communication of the program, working closely with our Partnerships lead who sets overall program strategy and direction. A great person in this role makes the program run like clockwork: promoters get fast, on-brand responses, nothing sits in a queue, and the data is always clean enough to act on. You'll spot patterns before they become problems, flag which promoters are worth deeper investment, and bring ideas for tightening the day-to-day process. The best coordinators in this kind of role become the person the strategy lead trusts to run point on the ground, not just execute tasks handed down. **WHAT YOU’LL DO** Promoter Communication - Serve as the primary point of contact for the promoter community: answering questions, troubleshooting access issues, and keeping response times fast - Send onboarding communications to new promoters and ensure they have what they need to start posting (codes, links, product info, guidelines) - Draft and send regular update communications (new product drops, seasonal pushes, program reminders) based on direction from the Partnerships lead Program Administration - Manage the ShopMy platform: promoter approvals, code assignment, commission tracking, and payout processing - Maintain accurate, up-to-date records on promoter status, performance tiers, and activity levels - Track content submissions and ensure promoters are posting in line with program guidelines - Flag inactive or underperforming promoters for review Reporting & Coordination - Pull regular performance reports (revenue by promoter, program totals, top performers) for the Partnerships lead - Support seasonal campaign rollouts by preparing promoter-facing assets and communications on schedule - Maintain a clean, organized system for tracking outstanding tasks, promoter tiers, and program calendar What You Bring - Prior hands-on experience with affiliate platforms (ShopMy, LTK, Impact, or similar) — required - 2+ years in affiliate marketing, influencer operations, or a similarly detail-driven coordination role - Excellent written communication in English; comfortable handling a high volume of promoter messages daily with a friendly, on-brand tone - Strong organizational skills and comfort working inside platforms/tools without heavy hand-holding - Experience with spreadsheets/data tracking (Google Sheets or Excel) for payout and performance tracking - Reliable, self-directed, and comfortable working async across time zones with a US-based team - A service mindset: you genuinely want promoters to feel taken care of, paired with an eye for what's working and what isn't Nice to Have - Familiarity with the baby/kids or home/lifestyle product category - Experience supporting multiple brands or product lines at once Success Looks Like - Promoter response time consistently fast, with high satisfaction across the community - Program administration (approvals, payouts, code management) running with zero backlog - Clean, reliable reporting that the Partnerships lead can act on without having to chase details - The Partnerships lead spending materially less time on day-to-day admin and more time on strategy and growth