Shopper Insights Client Lead

Job description

**São Paulo, Brazil | Full-time | Hybrid** ## About dunnhumby dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers. ### Client Leadership Our Client Leadership team helps retailers and brands create measurable growth by putting the customer at the centre of every decision. We combine deep customer understanding, world-class analytics and commercial expertise to build stronger customer relationships, improve experiences and deliver sustainable business performance. ## About the Role We're looking for a Shopper Insights Client Lead to help our retail partners better understand their customers and translate insight into commercial action. Sitting within a client-facing environment, you'll connect customer, shopper and market understanding with strategic recommendations that drive measurable business outcomes. You'll work closely with clients and cross-functional dunnhumby teams, building trusted relationships while ensuring insights are clearly translated into opportunities for growth. ## What You'll Be Doing You'll play a key role in helping clients make customer-led decisions by turning complex information into actionable recommendations. - Lead shopper insight conversations with client stakeholders and act as a trusted advisor. - Translate customer, shopper and market data into clear and compelling commercial recommendations. - Partner with colleagues across analytics, consulting and client teams to deliver integrated solutions. - Present findings and strategic recommendations to a range of stakeholder audiences. - Identify opportunities to strengthen client partnerships and demonstrate value through insight-led initiatives. ## What We're Looking For You'll bring a balance of analytical thinking, commercial awareness and strong relationship-building skills. - Experience working with customer, shopper, market research or insight-led projects. - Strong communication skills with confidence presenting recommendations to stakeholders. - Ability to simplify complex data and convert insight into practical business actions. - Commercial curiosity and an interest in helping clients achieve measurable results. - Collaborative working style with a proactive and solutions-focused mindset. ## What You Can Expect From Us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help. ## Brazil Benefits - Fully funded private medical and dental coverage. - Life assurance and a pension plan with employer matching contributions. - Employee Assistance Program offering confidential support and wellbeing resources. - Transportation support, meal vouchers and childcare support. - Access to Gympass, wellbeing resources and long-service recognition programmes. - Employee referral rewards and additional local benefits for eligible employees. ## Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found[(here)](https://www.dunnhumby.com/recruitment-privacy-notice/)