Short-Stay / Airbnb Coordinator

Job description

Minor Hotels Australasia is looking for a commercially minded and highly organised Short-Stay / Airbnb Coordinator to join our MINT Residential team on a full-time basis . Based in Brisbane CBD Office, you will be responsible for the day-to-day management, performance and growth of our short-stay accommodation portfolio. This opportunity is for an experienced short-stay accommodation professional to take ownership of a diverse portfolio, build strong relationships with property owners and guests, and contribute to the continued growth of MINT Residential. Key Responsibilities Include: Manage the day-to-day operation of MINT Residential's short-stay portfolio, from property onboarding through to ongoing management. Maintain Airbnb listings, property information, booking calendars and guest instructions to ensure properties are accurately presented and ready for guests. Manage the guest journey, including enquiries, pre-arrival communication, check-in and check-out arrangements, feedback and complaint resolution. Monitor occupancy, nightly rates, booking patterns and market conditions, adjusting pricing and availability to support property revenue and performance. Build and maintain strong relationships with property owners, providing updates on performance, addressing concerns and identifying opportunities to grow the portfolio. Coordinate cleaning, housekeeping, linen, consumables and property presentation to ensure properties are consistently guest ready. Manage maintenance issues by liaising with hotel teams, contractors and owners to ensure timely resolution and appropriate property upkeep. Assist with financial administration, including booking income, management fees, property charges, owner statement enquiries and end-of-month requirements. Maintain accurate property records and ensure properties are managed in accordance with relevant legislation, building requirements and company procedures. Work collaboratively with hotel operations, housekeeping, maintenance, finance and other internal and external stakeholders to deliver an efficient and consistent service. To be successful in this role, you will have: Minimum 3–5 years' experience within Airbnb, short-stay accommodation, serviced apartments, hotels or residential property management. Demonstrated experience managing multiple short-stay properties and coordinating their day-to-day operations. Strong working knowledge of Airbnb and similar accommodation platforms. Experience using property management systems, channel management platforms or revenue management tools. Understanding of dynamic pricing, occupancy management and revenue optimisation. Demonstrated guest service and complaint-management experience, with the ability to resolve issues professionally. Experience coordinating cleaning providers, housekeeping teams, contractors and maintenance requirements. Strong owner or client relationship management skills, with the ability to communicate property performance and address concerns effectively. Excellent written and verbal communication skills, with strong organisational and time-management capabilities. Ability to manage multiple properties, bookings, guest enquiries and operational priorities simultaneously. A proactive and solutions-focused approach, with the ability to work autonomously while collaborating effectively with a broader team. At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance: What We Offer: Career Growth: Learning and development programs to boost your career. Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family. Global Perks: International accommodation discounts across our hotel brands . Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ. Experiences: Discounted entertainment and activities. Banking and Insurance: Exclusive health insurance offers and workplace banking benefits . Generous Leave: Parental and birthday leave. Wellness Boost: EAP and tailored wellness support. Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth. Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand. Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed. Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.