Short-Term Rental Property Manager

Job description

## **Role Overview** We are looking for an experienced, high-level Property Manager to oversee the day-to-day operations of a growing short-term rental portfolio. This role requires someone who can operate independently, proactively solve problems, and deliver consistently high guest experiences without direct oversight. ## **Core Responsibilities** ### **Guest Experience & Communication** - Manage all guest messaging from inquiry through checkout - Handle issues, complaints, and special requests professionally - Maintain 5-star review standards and resolve negative experiences ### **Cleaner & Turnover Management** - Coordinate cleaning schedules (via Turno or similar) - Ensure properties are guest-ready before check-in - Communicate directly with cleaners for issues or re-cleans ### **Maintenance & Vendor Coordination** - Schedule and manage maintenance requests - Source and communicate with vendors (plumbing, HVAC, etc.) - Ensure issues are resolved quickly and cost-effectively ### **Review Management** - Monitor and respond to guest reviews - Attempt to remove unfair or policy-violating reviews - Handle guest follow-ups and potential refunds when needed ### **Operations & Optimization** - Assist with pricing adjustments (via PriceLabs or similar tools) - Identify opportunities to improve performance and guest experience - Monitor listings and flag any operational issues ## **Key Traits We’re Looking For** - Highly independent and proactive - Strong communication skills (professional, calm, and clear) - Detail-oriented and organized - Comfortable making decisions without constant direction - Experience managing Airbnb or similar STR platforms ## **Bonus Experience** - Guesty, Turno, PriceLabs, or similar tools - Experience managing multiple properties - Ability to negotiate with guests and vendors ## **Success in This Role Looks Like** - Minimal owner involvement in daily operations - Consistently high guest reviews (4.8+ average) - Issues resolved quickly without escalation - Smooth coordination across cleaners and vendors ## **Work Structure** - Remote role - Primarily weekday coverage (with awareness around check-in times)