Showroom Operations and Merchandising Specialist

Job description

**About Schumacher** Schumacher & Co. is an innovative interior design company that is disrupting the $150 billion-dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500+ employees and growing, we are driven by a shared belief that design transforms life. We are dedicated to the mission of helping our customers *“celebrate the feeling of home”.* Schumacher designs and produces some of the most beautiful fabrics, wallcoverings, trims, furniture, and accessories in the world. Our portfolio of products is broad, but they are united by a passion for design, a thirst for what is next, an appreciation for what’s come before, a drive to make our products with enormous care and attention for detail. Schumacher is a globally recognized company with a myriad of showrooms both domestically and internationally. Our competitive advantage in the industry is the people. We believe that our employees are our most important assets. F. Schumacher & Co is deeply anchored in our company core values which are as follows: - Preserve Our Entrepreneurial Spirit - Take Ownership & Accountability - Be Solutions-Oriented - Demonstrate Courage - Practice Adaptability - Embrace Collaboration We empower our employees to live these values daily because we understand how it will positively impact the customer's journey. F. Schumacher & Co., also known as FSCO, is the parent company to many brands within our portfolio. **Role Overview** The Showroom Operations & Merchandising Specialist is responsible for ensuring the showroom operates seamlessly and consistently delivers an exceptional, inspiring client experience. This highly organized, hands-on role owns the day-to-day presentation and operational readiness of the showroom - from sample inventory and merchandising to client support, new collection installations, supplies, and event coordination. The ideal candidate combines operational discipline with a strong visual sensibility, taking pride in creating a showroom environment that is organized, beautiful, easy to shop, and reflective of the Schumacher brand. **Key Responsibilities:** **Showroom Operations & Client Experience** - Serve as a welcoming and knowledgeable presence for clients visiting the showroom, helping them navigate the space, locate products and samples, and access product information. - Maintain the overall organization, cleanliness, presentation, and operational readiness of the showroom, sample library, hospitality areas, workspaces, and back-of-house areas. - Support incoming client requests by phone and in person, including sample requests, product information, pricing inquiries, shipping questions, and memo orders. - Anticipate showroom needs and proactively identify opportunities to improve processes, organization, efficiency, and the overall client experience. - Manage expenses for the showroom and region. **Sample & Inventory Management** - Own the organization and maintenance of the showroom sample library, ensuring samples are accurately inventoried, replenished, scanned in/out, and easy for clients and team members to locate. - Monitor sample inventory and proactively order replenishment based on showroom activity, client demand, selling trends, and upcoming launches. - Manage sample returns, backorders, outgoing shipments, Grab & Go assortments, and excess inventory while communicating relevant updates to clients and sales partners. - Maintain accurate inventory and operational records and ensure appropriate systems and processes are consistently followed. **Visual Merchandising & Product Presentation** - Own the visual presentation and shoppability of the showroom, ensuring products are thoughtfully organized, accurately labeled, properly displayed, and aligned with Schumacher merchandising standards. - Coordinate monthly new collection installations, including receiving and inventorying new product, updating displays, adding samples to the library, producing or requesting labels and signage, and removing or repositioning existing product as needed. - Continually assess showroom categories and displays to improve product flow, organization, discoverability, and visual impact. - Maintain showroom signage, product tags, swingers, perms, wallcovering panels, trims, accessories, decor, and other visual elements to a consistently high standard. **Sales, Marketing & Community Support** - Partner closely with the sales team to support client outreach initiatives, including inspiration packages, gifting, welcome kits, new collection materials, and other sampling programs designed to drive engagement. - Develop familiarity with regional clients, product trends, best-performing products, and sales opportunities to better anticipate showroom and sampling needs. - Support showroom and community events through event preparation, RSVP management, materials and supply ordering, run-of-show coordination, setup, and budget tracking. - Collaborate with sales, marketing, and other cross-functional partners to ensure showroom activity supports broader regional business priorities. **Required Qualifications:** - 2+ years of experience in showroom operations, visual merchandising, retail operations, hospitality, interior design, luxury retail, or a similarly client-focused environment. - Exceptional organizational skills and strong attention to detail, with the ability to manage multiple ongoing priorities. - Strong visual sensibility and appreciation for interior design, color, pattern, materials, and product presentation. - Demonstrated ability to take ownership of a physical environment and proactively identify what needs to be addressed. - Strong written and verbal communication skills with a polished, service-oriented approach to clients and colleagues.