Showroom Team Member (FightHQ Nerang)

Job description

Why FightHQ? We are a very unique team of passionate and fast-paced people who dig what we do and constantly push boundaries in our market. Our Nerang Gold Coast Showroom team are the face of our e-commerce business, and our purpose is to change lives through the journey of training Martial Arts. We are looking for positive, proactive and customer-focused casual team members to deliver 'service beyond expectations' to our Showroom customers! So what does that mean? Creating genuine connections with our customers over a shared passion - no matter if they're a complete newbie who needs a full set of gear, or a seasoned pro just dropping in for some handwraps. Utilising your second-to-none product and industry knowledge to educate customers on all things Fight - from our unique product range through to helping customers find the right gear for their individual needs. Ensuring that every customer leaves the Showroom with the right gear for their needs, no questions unanswered and super positive vibes about their experience (so positive that they'll want to tell a friend or family member about us - and return themselves!) 'Service beyond expectations' has it's foundations in our core values, so it's critical that our Showroom team members understand and truly live by these values in their day-to-day work on the Showroom floor: Be a good human - No explanation required! Foot forward first - Take the initiative and get things done. Kaizen - It’s Japanese for ‘Continuous Improvement’. Embrace growth and change - Be ready to move fast and break things in order to grow. Communicate with equality and empathy - Listen and communicate with respect! Finding the right people for our team, who align with our core values and service philosophy, is our number one priority, but it also helps if you've got technical knowledge of fight gear, sales or customer service experience and some exposure (or the ability to learn) basic technology/POS systems. We're committed to providing training and development opportunities for the right people! Our Showroom is open six days a week and we are currently looking for additional staff to join our team! It is essential that you are available to work on weekends as well as during the week. This role is an amazing opportunity to get your foot in the door of a dynamic and fast-growing business, where you'll be surrounded by positive people who love to learn and do things differently. At Fight HQ we are proud of (and always working on) our culture and engagement - 98% of our team members would recommend Fight HQ as a place to work! If this sounds like the kind of team you'd like to be part of, get your application in today. We can’t wait to hear from you! Please note Junior rates apply to applicants under 21 years old.