Shuttle Bus Driver

Job description

Avani Cypress Lakes Resort is seeking a friendly, professional and customer-focused Shuttle Bus Driver to join our team on a casual basis. This role combines guest transport with concierge-style service, ensuring our guests enjoy a seamless experience throughout their stay. Operating the resort shuttle service, you'll provide regular pick-ups and drop-offs across the property while also supporting the Front Office team with guest enquiries, luggage assistance and local recommendations between shuttle runs. About the Role As the first and last point of contact for many of our guests, you'll play an important role in creating memorable experiences and delivering outstanding hospitality. Your responsibilities will include: Operating the resort shuttle service safely and efficiently, ensuring guests are collected and dropped off on schedule. Welcoming guests in a friendly and professional manner. Assisting with luggage handling, transport and storage. Providing information about the resort, local attractions and the Hunter Valley region. Completing daily vehicle safety checks and maintaining the cleanliness and presentation of the shuttle. Communicating guest movements, special requests and VIP arrivals with relevant departments. Supporting Front Office and Concierge operations between shuttle services. Assisting with guest enquiries and helping resolve issues in a professional manner. Maintaining high standards of personal presentation and customer service. To be successful in this role, you will have: A current and unrestricted Australian Driver's Licence. A genuine passion for customer service and hospitality. Excellent communication and interpersonal skills. A friendly, professional and well-presented approach. Strong time management and organisational skills. The ability to work independently while remaining part of a wider team. Flexibility to work across a 7-day rotating roster, including weekends and public holidays. Previous experience in hospitality, transport, concierge or customer service will be highly regarded. At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance: Career Growth : Learning and development programs to boost your career. Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family. Global Perks : International accommodation discounts across our hotel brands . Retail Rewards : Cashback and discounts at 400+ top retailers in AU/NZ. Experiences : Discounted entertainment and activities. Banking and Insurance : Exclusive health insurance offers and workplace banking benefits . Wellness Boost : EAP and tailored wellness support Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth. Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand. Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed. Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.