Sickle Cell Community Liaison Leader - West

Job description

About the Department The Rare Disease organization leads all US Commercial efforts for Novo Nordisk’s Rare Disease portfolio. The Rare Disease portfolio includes medical treatments, customer solutions, and devices across multiple Therapy Areas including Rare Bleeding Disorders, Rare Endocrine Disorders, Rare Renal Disorders, and Hemoglobinopathies (Sickle Cell Disease & Beta Thalassemia), as well as new products in the pipeline. The Rare Disease organization is responsible for leading the enterprise approach to achieving our patient care goals and financial objectives, devising and delivering transformative patient and customer experiences, addressing unmet needs across the communities we serve, and setting the industry standard for extraordinary execution. The team members collaborate and partner cross functionally with multiple functions and groups throughout the US organization, Clinical Development, Research & Early Development, other affiliates, and the Global HQ teams. We are looking for highly motivated individuals who are strategic and bold thinkers, passionate and dedicated to driving change in Rare Disease, patient focused, strong collaborators, and inclusive leaders, as we embark on shaping our exciting future and improving the lives of more patients than ever before. Purpose The Sickle Cell Community Liaison Leader is an influential first-line people manager for a team of patient-facing employees. They are responsible for effectively coaching, developing and leading the Sickle Cell Community Liaisons, within their team, to engage and educate patients and caregivers, advocacy organizations and specialty pharmacy representatives. Their team is responsible for one-on-one engagement with patients and caregivers to educate on disease state and NNI products (once available) and support offerings so that patients can engage in their own care. This is accomplished by engaging with patients and caregivers one-on-one and at community events. This role is responsible for executing patient engagement strategies for the Sickle Cell community in collaboration with marketing, sales, medical, patient support and market access. Sickle Cell Community Liaison Leader is expected to possess a high level of clinical and customer knowledge. They should also understand and execute against headquarter protocols and possess drive and spirit to engage the Sickle Cell community and support patients and caregivers by reducing barriers to therapy and providing education on disease, treatment and support offerings. Relationships The Sickle Cell Community Liaison Leader reports to the Strategic Partnership and Engagement Lead and manages a team of Sickle Cell Community Liaisons. They will work closely with the Field Sales Organization, Peer Community Liaison Leaders, Government Affairs team, Commercial Excellence, Marketing, Patient Services and other internal stakeholders. External relationships include local community-based organization leadership, state and local advocacy organizations, patients, caregivers and Specialty Pharmacy representatives. Essential Functions An influential people leader and role model who leads through change and ambiguous situations with authenticity, integrity and humility An inclusive leader who can attract, develop and coach diverse high-performing individuals and teams Sets clear direction and strategy in order to achieve business unit objectives Develop and execute a strategic business plan while overseeing a teams’ development and execution of local territory plans with consistent and exceptional results Employs an Account Mindset approach to successfully navigate patient and community-based organization customers and effectively coordinate the execution of the teams’ plans and activities Develops relationships with key community members and community-based organization leadership Collaborates at a high level with key cross-functional stakeholders to achieve business objectives Collaborates with home office partners to identify needs of the Sickle Cell Community and provides insights for community engagement, market analysis and product launch preparation Collaborates with NNI Government Affairs team on advocacy strategy and community engagement Leverages experience and customer interactions to map the Sickle Cell Disorders care model and informs for community engagement and brand strategy Coaches and Develops Community Liaisons to perform against essential job functions such as building and maintaining business relevant relationships, disease state knowledge, understanding their market and business planning Coaches and develops Community Liaisons, according to the Novo Nordisk EDGE Model, in order to effectively engage and provide education to patients and caregivers so that they can take action in their own care resulting in patient driven demand for NNI products (once available) Coaches and Develops Community Liaisons according to the competency guide and success profiles for the SCD CL role Oversees key customer relationships with local patient chapter leadership, Specialty Pharmacy leadership and state and local advocacy organizations, to ensure behaviors that deepen NNIs relationships at an organizational level Evaluates and provides feedback to Community Liaisons based on expectations, Key Performance Indicators and Strategic Business Objectives Monitors performance against strategic account management objectives/directives Inspires and Motivates to retain top performers and manages low performers appropriately Demonstrates a strong command and understanding of all Legal, Privacy and Compliance risk associated with community engagement Ensures all activities are executed in close collaboration with leadership, legal and compliance to ensure that they are implemented to meet NNI Way and comply with relevant regulations and policies Monitors adherence to all NNI policies, procedures and compliance obligations Reviews and audits expense reports to ensure compliance to NNI Expense Policy Physical Requirements 50-75% overnight travel required including evenings and weekends; Driver must maintain a valid driver’s license. Must be in good standing by not exceeding the Novo Nordisk points threshold assigned based on review of Motor Vehicle Records. The incumbent may reside in NV, CA, AZ, CO, NM, OK, TX, KS, MO, LA, IL , IN, WI, MN, OH, KY, OR, WA or MI Development Of People Supervisory. Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process. Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility. Manage the application and communication of all Novo Nordisk policies, procedures and Novo Nordisk Way. Qualifications Bachelor’s or equivalent degree and/or Pharm D required Minimum of 6 years of progressive pharmaceutical, healthcare sales, or community engagement leadership experience required 2 years management experience preferred 2 years of experience in Hemophilia or Rare Bleeding Disorders preferred Demonstrated leadership skills with peers and/or direct reports Strong written and oral communications skills Demonstrated ability to develop strong and lasting relationships with customers Demonstrated ability to analyse business and build strategies that reflect marketplace trends and customer needs Demonstrated passion for patients and community organization engagement This position is part of a job family. Title and level within the job family are evaluated based on a number of factors, such as years of experience, scope of work, proficiency, and business need. Candidates will be assessed for the most appropriate title and level within the job family during the recruitment process. The base range of pay for each title in this job family are as follows: • Sickle Cell Community Liaison Leader- $120,300- $222,600K • Associate Director Sickle Cell Community Liaison Leader- $152,700K - $267,300K In addition, this position is eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors. Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy. The job posting is anticipated to close on Sept 7th, 2026 . The Company may however extend this time-period, in which case the posting will remain available on our careers website at www.novonordisk-us/careers.com . We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today. Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations. If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.