Siebel Developer/Support

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Siebel Developer/Support based in India.** In this role, you will combine advanced Oracle Siebel development expertise with operational support to maintain, enhance, and optimize critical enterprise applications. You will work across customer relationship management, point-of-sale systems, order management, payments, fulfillment, and customer service processes. Your responsibilities will span complex incident resolution, application monitoring, system integrations, and the delivery of technical enhancements. You will also contribute to customer data privacy compliance by managing sensitive requests in accordance with applicable requirements and service-level agreements. Working closely with business stakeholders and technical teams, you will help improve application reliability, performance, and overall user experience. This remote, full-time opportunity is ideal for an experienced professional who enjoys solving complex technical challenges and contributing to continuous improvement in a collaborative environment. ### Accountabilities - Oracle Siebel development: Design, develop, test, deploy, and maintain enhancements for Oracle Siebel CRM and point-of-sale (POS) systems, ensuring solutions meet business requirements and technical standards. - Application configuration: Configure and customize Siebel objects, workflows, business services, user interfaces, and integrations using Siebel Tools, eScript, and Open UI. - Operational support and monitoring: Execute, monitor, and troubleshoot scheduled jobs and batch processes, ensuring reliable completion across different execution frequencies. - Incident management: Investigate and resolve Tier 1.5 to Tier 2 incidents across Siebel applications, including order management, payments, fulfillment, and related business functions, while meeting established service-level agreements (SLAs). - Customer-facing application support: Troubleshoot incidents involving SIQ, PET, and web order applications, addressing issues affecting customer orders, account information, and product availability within strict resolution timelines. - Data privacy and compliance: Manage end-to-end customer privacy requests, including Do Not Call and Do Not Market requests, ensuring accurate processing and compliance with applicable California Consumer Privacy Act (CCPA) requirements. - Enterprise integrations: Design, develop, and support integrations between Siebel and enterprise applications, e-commerce platforms, POS solutions, and other systems using SOAP, REST, XML, JSON payloads, APIs, and enterprise application integration (EAI) technologies. - Technical investigation and troubleshooting: Analyze integration payloads, investigate data inconsistencies, diagnose complex application issues, and apply business process knowledge to identify effective solutions. - Requirements analysis and estimation: Translate business requirements into technical specifications, recommend appropriate solutions, and provide development effort estimates. - Collaboration and quality assurance: Participate in architecture discussions, Agile delivery activities, code reviews, testing, and production deployments while maintaining clear technical documentation and development standards. - Continuous improvement: Contribute to application modernization, performance optimization, technical debt reduction, and improvements to operational support processes. ## Requirements - Professional experience: At least five years of hands-on Oracle Siebel development experience, with strong knowledge of Siebel CRM and POS environments. - Siebel technical expertise: Strong proficiency in Siebel Tools, eScript, workflows, business services, EAI, and Open UI, with experience configuring and extending Siebel applications. - Integration technologies: Demonstrated experience developing and supporting integrations using SOAP, REST, XML, JSON, and APIs, including the ability to analyze payloads and troubleshoot integration failures. - Database skills: Strong Oracle SQL and database knowledge, with the ability to investigate data-related issues and support application operations. - Siebel architecture and business processes: Solid understanding of Oracle Siebel architecture, core functionality, and operational processes, ideally covering order management, payments, fulfillment, and customer service. - Production support experience: Ability to troubleshoot complex incidents, monitor batch jobs, manage operational issues, prioritize requests, and deliver timely resolutions in accordance with SLAs. - Privacy and compliance knowledge: Experience with customer data management and privacy-related processes is highly desirable, particularly CCPA fulfillment and related Siebel operational support. - Operating systems: Working knowledge of Linux and associated operational support activities. - Enterprise application experience: Familiarity with Fusion applications and data integrations is beneficial. Experience with Microsoft Azure is also preferred. - Agile delivery: Experience working within Agile teams and leading medium-to-large enhancement initiatives, from requirements analysis through implementation and deployment. - Education: A degree in any discipline is acceptable. - Analytical and problem-solving skills: Strong diagnostic abilities, attention to detail, and the capacity to investigate complex technical and operational challenges independently. - Communication and collaboration: Ability to work effectively with business stakeholders, technical teams, and cross-functional colleagues while communicating technical findings clearly. - Adaptability and ownership: Ability to learn business processes quickly, manage competing priorities, take ownership of incidents and development tasks, and contribute to continuous service improvement. ## Benefits - Remote work: Fully remote working arrangement within India. - Full-time employment: Permanent-style employee opportunity with a full-time work schedule; specific contract terms should be confirmed with the hiring company. - Technical development: Opportunities to work with Oracle Siebel CRM/POS, enterprise integrations, cloud technologies, and complex business-critical applications. - Meaningful technical challenges: Exposure to application development, production support, incident management, data privacy processes, and system modernization. - Cross-functional collaboration: Work with technical specialists and business stakeholders to deliver enhancements and resolve operational challenges. - Professional growth: Opportunities to deepen expertise in Siebel architecture, integrations, troubleshooting, Agile delivery, and enterprise application support. - Salary and additional benefits: Compensation, healthcare coverage, paid leave, bonuses, and other employee benefits have not been specified in the available job description and should be confirmed during the hiring process.