At DSI Systems Inc., we believe training should feel as real as the job itself. Instead of slide decks, we design immersive simulations that mirror live customer calls, tech troubleshooting, and high-stakes conversations. The goal: create learning experiences that stick—because they’re hands-on, practical, and performance-driven.We’re seeking a creative Simulation Developer/Instructional Designer who can turn complex processes into real-world scenarios that build confidence and improve results. You’ll collaborate with training teams, operations, and subject matter experts to design engaging simulations that directly impact key metrics like handle time, customer satisfaction, and first call resolution—all while keeping learning fun, challenging, and effective.This Role Is for You If You like to design training that feels more like flight school than PowerPoint You get a rush when agents perform better because of what you built You like solving problems, testing ideas, and making things better You want to work with a team that values creativity, speed, and clarity About DSIFounded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.What You’ll Do Design simulations using tools like Articulate Storyline and Rise Build training that matches real call flows, tools, and customer issues Work with stakeholders to fix gaps and improve performance Use feedback and data to refine your content Help roll out new training in our Learning Management System (LMS) and support users when needed What We’re Looking For 2+ years in instructional design or call center training Spanish/English bilingual is a strong plus Strong skills in simulation tools (Articulate, Captivate, etc.) Comfortable working with LMS platforms (SCORM/xAPI experience is a plus) Strong communicator who can break down complex processes Able to travel 30–50% and work independently BenefitsMedical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period! 401k Plan with employer matching Paid vacation, personal/sick days, and bereavement time Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!
At DSI Systems Inc., we believe training should feel as real as the job itself. Instead of slide decks, we design immersive simulations that mirror live customer calls, tech troubleshooting, and high-stakes conversations. The goal: create learning experiences that stick—because they’re hands-on, practical, and performance-driven.
We’re seeking a creative Simulation Developer/Instructional Designer who can turn complex processes into real-world scenarios that build confidence and improve results. You’ll collaborate with training teams, operations, and subject matter experts to design engaging simulations that directly impact key metrics like handle time, customer satisfaction, and first call resolution—all while keeping learning fun, challenging, and effective.
This Role Is for You If
- You like to design training that feels more like flight school than PowerPoint
- You get a rush when agents perform better because of what you built
- You like solving problems, testing ideas, and making things better
- You want to work with a team that values creativity, speed, and clarity
About DSI
Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.
At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.
What You’ll Do
- Design simulations using tools like Articulate Storyline and Rise
- Build training that matches real call flows, tools, and customer issues
- Work with stakeholders to fix gaps and improve performance
- Use feedback and data to refine your content
- Help roll out new training in our Learning Management System (LMS) and support users when needed
What We’re Looking For
- 2+ years in instructional design or call center training
- Spanish/English bilingual is a strong plus
- Strong skills in simulation tools (Articulate, Captivate, etc.)
- Comfortable working with LMS platforms (SCORM/xAPI experience is a plus)
- Strong communicator who can break down complex processes
- Able to travel 30–50% and work independently
Benefits
- Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
- 401k Plan with employer matching
- Paid vacation, personal/sick days, and bereavement time
- Employee Profit Sharing Program
- 50% AT&T wireless discount
- Paid training
- Advancement opportunities, we prefer to promote from within!
On June 11, 1984, Diamond Systems Incorporated
was founded by three entrepreneurs from Des Moines, Iowa with the hopes and
dreams of starting up a company that was dedicated to serving dealers with
quality customer service and convenience. This is accomplished through
individualized service, strong product offerings, a fast and efficient delivery
system, instant access to information via the DSI website and a dedicated Sales
Representative helping you every step of the way. Thirty six years later, DSI Systems is the largest distributor of
satellite equipment and accessories."DSI Systems is dedicated to the independent retailers that we have served over the past thirty four years. We continually strive to add new categories to our line-up for ease of purchasing from one distributor while also helping retailers become more profitable by offering more to their consumers. The independent retailers are truly what drives the DSI family and for that we thank you."Doug Robison, President and CEO for DSI SystemsBenefits of working at DSI Systems
Competitive salary that meets or exceeds industry standards
Medical & Dental insurance plans
401k Plan and employer contributions
Paid vacation and personal / sick days
Bonus Programs
Employee Profit Sharing Program
And much more!Are you ready to join the team? Apply today for one of our open positions below. DSI also offers many
opportunities in the indirect dealer space for vendors. We offer competitive
advantages for our dealer partners and the products they sell, both commercial
and consumer. We partner with our dealers on many levels: sales management and
execution, product and offer training, marketing expertise, software solutions,
engineering and warehousing and logistics. We are dedicated to serving dealers
with quality customer service and convenience. This is accomplished through
individualized service, strong product offerings, a fast and efficient delivery
system and Territory Managers across the country to help you grow your
business. To begin a working relationship with DSI, retailers are invited to
call (800) 888-8876 or visit DSI at www.dsisystemsinc.com.
On June 11, 1984, Diamond Systems Incorporated
was founded by three entrepreneurs from Des Moines, Iowa with the hopes and
dreams of starting up a company that was dedicated to serving dealers with
quality customer service and convenience. This is accomplished through
individualized service, strong product offerings, a fast and efficient delivery
system, instant access to information via the DSI website and a dedicated Sales
Representative helping you every step of the way. Thirty six years later, DSI Systems is the largest distributor of
satellite equipment and accessories.
"DSI Systems is dedicated to the independent retailers that we have served over the past thirty four years. We continually strive to add new categories to our line-up for ease of purchasing from one distributor while also helping retailers become more profitable by offering more to their consumers. The independent retailers are truly what drives the DSI family and for that we thank you."
Doug Robison, President and CEO for DSI Systems
Benefits of working at DSI Systems
- Competitive salary that meets or exceeds industry standards
- Medical & Dental insurance plans
- 401k Plan and employer contributions
- Paid vacation and personal / sick days
- Bonus Programs
- Employee Profit Sharing Program
And much more!
Are you ready to join the team? Apply today for one of our open positions below.
DSI also offers many
opportunities in the indirect dealer space for vendors. We offer competitive
advantages for our dealer partners and the products they sell, both commercial
and consumer. We partner with our dealers on many levels: sales management and
execution, product and offer training, marketing expertise, software solutions,
engineering and warehousing and logistics. We are dedicated to serving dealers
with quality customer service and convenience. This is accomplished through
individualized service, strong product offerings, a fast and efficient delivery
system and Territory Managers across the country to help you grow your
business. To begin a working relationship with DSI, retailers are invited to
call (800) 888-8876 or visit DSI at www.dsisystemsinc.com.
