Site Area Responsible Super User (ARSU) M/F

Job description

Are you passionate about logistics, digital solutions, and enabling operational excellence on the shopfloor? We are looking for a Site Area Responsible Super User (ARSU) to play a pivotal role in connecting local business needs with global SAP EWM governance. In this highly visible position, you will support process consistency, system adoption, continuous improvement, and operational performance at our Chartres production site. Your New Role As a Site Area Responsible Super User (ARSU), you will serve as the preferred interface between field teams, business stakeholders, and the global SAP EWM network. You will ensure consistency of processes, proper use of the systems, and continuous improvement of operational practices. Your key responsibilities will include: Coordinating the Super User community and fostering collaboration between local and global stakeholders. Representing the Chartres site in SAP EWM ARSU global forums and ensuring smooth communication between the site and the global network. Supporting operational teams in resolving business incidents and ensuring that critical topics are escalated when necessary. Ensuring the quality of user training, keeping local documentation up to date, and supporting the adoption of new functionalities. Monitoring SAP EWM KPIs, participating in solution updates testing, supporting SAP/MES data exchanges, and acting as the primary point of contact for process confirmations within your scope. This role sits at the intersection of business processes, IT systems, and change management. You will directly contribute to the site’s operational stability as well as to the evolution of SAP EWM solutions within the global network. Your new department Global Manufacturing & Supply is responsible for producing high-quality products for millions of patients worldwide. At the Chartres site, you will join a dynamic and collaborative environment where operational excellence, digital transformation, and continuous improvement are central. You will work closely with field teams, Super Users, Quality functions, IT Support teams, as well as with international counterparts. This role offers significant exposure to cross-functional projects and opportunities to influence both local performance and global SAP EWM initiatives. Your skills and qualifications We are looking for a profile that combines operational understanding, interest in information systems, and the ability to collaborate with multiple stakeholders. To succeed in this role, you ideally have: Experience in logistics activities within an industrial or manufacturing environment. Knowledge of, or a strong interest in, tools such as SAP S/4HANA, SAP EWM, PAS-X, and process control systems. Experience in user support, training, coordinating teams, or a key user/super user role. Strong analytical and problem-solving capabilities, as well as the ability to manage escalations appropriately. Excellent communication and collaboration skills, with a strong command of English. Knowledge of French is an asset. You are recognized for your customer/service mindset, autonomy, organizational rigor, teamwork spirit, as well as your ability to drive change and promote continuous improvement. Working at Novo Nordisk Every day, we search for solutions to overcome serious chronic diseases. To achieve this, we approach our work with determination, ongoing curiosity, and a constant willingness to find better ways to move forward. For more than 100 years, this commitment has helped us build a company focused on long-term health impact. An environment where diversity of ideas, a shared goal, and mutual respect combine to deliver exceptional results. When you join us, you don’t just start a new job—you become part of a story that spans generations. What we offer At Novo Nordisk, you will join an international healthcare company with a unique culture and strong results. We offer continuous learning, career development, and benefits tailored to your life and professional level. Salary: For this position, the annual base salary ranges from EUR 51,260 to EUR 82,020 in line with the job level. Placement in the salary grade will be assessed during the recruitment process, based on the candidate’s skills, experience, and relevant knowledge, as well as their aptitude. Compensation and benefits: The total compensation package may include short-term and/or long-term incentives, as well as other benefits depending on the job level, location, activity, and relevant market references. Contact Interested in the position? We invite you to apply directly on our website. Deadline: The role is available as soon as possible. Applications are reviewed on an ongoing basis. At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.