Site Director (General Manager)

Job description

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. Who we are: ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer: • Multiple medical plans including a high deductible, low cost health plan • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance • Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation • Employee Stock Purchase Program with additional opportunities to earn stock in the Company • Retirement planning through the Company’s 401(k) Who we are looking for: The Site Director is responsible for the strategic leadership of one or more Remarketing/Reconditioning Centers. This role sets the operational vision and standards across vehicle intake, reconditioning, inspections, detailing, logistics, quality assurance, and workforce management, and is accountable for translating corporate strategy into site-level execution. Our ideal candidate is a seasoned leader with a proven track record of scaling high-volume operations, driving enterprise-wide process transformation, and building leadership bench strength. This candidate brings deep experience in automotive, logistics, or operations leadership and is comfortable operating at both the strategic and tactical level — equally at home presenting to executive leadership and walking the lot to solve problems. What you will do: • Actively and consistently support all efforts to simplify and enhance the customer experience. • Own operational and financial accountability for the site(s), including , cost control and P&L performance. • Set the direction for site operations, including capacity planning, throughput targets, and long-range workforce and facility planning to support business growth. • Partner closely with ACV’s Commercial sales team to align site operations with commercial customer priorities, ensuring reconditioning quality, turnaround times, and vehicle readiness directly support customer satisfaction and retention goals. • Serve as an operational partner to Commercial sales leadership, providing visibility into site capacity, throughput, and performance data to support account growth strategies, strengthen customer relationships, and identify opportunities to expand commercial volume. • Provide leadership across departments including vehicle intake, reconditioning, detailing, mechanical, and logistics, with direct oversight of Site Managers and/or department leads. • Assist in defining and support execution of the optimal end-to-end vehicle flow strategy, balancing throughput, quality, and cost across the reconditioning lifecycle. • Own site-wide KPI’s cycle time, quality, throughput, cost-per-unit, and customer satisfaction and drive continuous improvement initiatives using data-driven methodologies (Lean, Six Sigma, or similar). • Lead process transformation initiatives, partnering with Corporate, Operations, and Engineering teams to design and implement scalable process improvements. • Serve as the senior escalation point for safety and compliance, partnering with corporate Health & Safety to implement safety programs; ensuring full regulatory and environmental compliance. • Drive productivity, cost-effectiveness, and customer satisfaction improvements through operational redesign, automation, and technology adoption. • Build and maintain strategic cross-functional partnerships with Dealer and Commercial Sales, Logistics, and Corporate Leadership to align site operations with broader business objectives. • Build organizational capability by developing succession plans, mentoring Site Managers and supervisors, and cultivating a high-performance leadership bench. • Champion a culture of accountability, safety, and continuous improvement across all levels of the site workforce. • Represent site operations in Executive and cross-functional business reviews, presenting performance results, risks, and strategic recommendations. • Perform additional duties as assigned. What you will need: • Ability to read, write, speak and understand English. • Bachelor's degree in Business, Operations Management, Automotive Technology, or related field required; MBA or advanced degree a plus. • 10+ years of progressive operations leadership experience, including 3+ years in automotive, logistics, or manufacturing environments. • Demonstrated success leading high-volume, multi-departmental operations with full P&L or budget ownership. • Strong expertise in reconditioning operations (mechanical, cosmetic, detailing) and end-to-end vehicle lifecycle management. • Proven track record designing and executing operational strategy, including process reengineering and large-scale efficiency initiatives. • Experience leading through other leaders (Site Managers, Supervisors) in a multi-layer organizational structure. • Advanced analytical and financial acumen, with fluency in operational reporting tools, dashboards, and data-driven decision-making. • Executive presence with strong communication skills, capable of influencing senior stakeholders and driving alignment across functions. • Ability to lead in a fast-paced, deadline-driven, customer-focused environment while managing ambiguity and competing priorities. • Physical requirements include the ability to work in outdoor environments, including extreme heat or cold, walk the vehicle lot, inspect vehicles, and be active in an automotive shop environment. • On-site position, with travel to additional sites as needed. • Full-time hours with extended hours based on business needs. #Ind123KW #LI-CR1 Our Values Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know. For information on our collection and use of your personal information, please see our Privacy Notice. No immigration or work visa sponsorship provided for this position. Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. This position is eligible for additional compensation pursuant to ACV’s incentive compensation plan. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.