Site Lead – Berlin Fulfillment Center (BER3) (f/m/d)

Job description

Total Compensation Range: €72,930 - €104,550 ### **The Position** BER3 is our Berlin flagship - and the site where we pilot the processes, tools, and automation that later scale across the whole Hive network. We're looking for a Site Lead to own it end-to-end: its people, its performance, its P&L, and its standard of excellence. You'll run a site of ~200 associates across all different areas leading through a team of Area Managers. This is a hands-on leadership role - you set the standard on the floor, not from a desk. You're first in and last out when it matters, calm under pressure, and you turn problems into proposals. **Your Key Responsibilities**: - **Own** the building end-to-end. Take full accountability for BER3's P&L, productivity, quality, safety and team health. Hitting monthly, quarterly and annual budget targets and treating every cost line and KPI as yours. Flag deviations early with a plan, not a surprise. - **Run** safe, high-quality daily operations. Keep associates safe and compliant as your first priority. Own order accuracy, customer NPS and health scores. Be visible on the floor, regular Gemba walks, shift-start presence during peaks, and time close to the work and the merchants you serve. - **Lead** and grow people. Coach your Area Managers with weekly 1:1s, clear growth paths and honest, regular feedback. Build a skills matrix, develop successors, and manage performance in line with our value of caring meritocracy. Keep a motivated team and low churn of your best people. - **Drive** improvement and innovation. BER3 is Hive's R&D site, so you'll run it with a try-fast, learn-fast mindset, piloting new processes, tools and automation, and turning what works at BER3 into improvements that ship across the network. Bring at least one measurable improvement initiative per quarter. - **Communicate** **and collaborate**. Write clearly (SOPs, incident post-mortems), present with structure (leadership reviews, all-hands), and own escalations end-to-end: including a fast, structured response on critical (SEV1) incidents. Partner with HQ, the WMS/product team, and merchant-facing teams. ### **Your Profile** We are looking for someone who has: - **Several years** leading a fulfillment center, warehouse or 3PL operation at scale, with direct P&L ownership - **A genuine hands-on**, people-first leadership style and a never-give-up attitude - **Strong analytical skills**, comfortable with data, able to read a P&L and act on it - **A proactive, solution-first problem-solver** who surfaces issues early and brings suggestions - **A proven track record** of building and developing teams, and of working with a diverse, multicultural workforce - **Fluent English**; German is a strong plus - **Nice to have:** Lean / Six Sigma or similar continuous-improvement experience; familiarity with WMS systems and an interest in automation/AI in fulfillment; experience standing up new processes or sites ### Our offering - **Build something that matters:** Hive is redefining commerce operations in a €200B+ market. We already reach tens of millions of consumers a year and power 600+ independent brands, and we're just getting started. - **Work with exceptional people:** a high-performing, ambitious team, many from McKinsey, Amazon, Shopify, Google, TikTok, and Trade Republic. - **Grow with Hive:** own impactful projects from day one and grow as we scale. We're a meritocracy: your impact drives your progression, not your past titles. - **Time to recharge:** 30 vacation days a year, plus a paid 20-day sabbatical every three years. - **Competitive compensation:** market-competitive salary and an equity incentive plan (EIP) for all full-time team members. - **Your setup, your choice:** a MacBook (or laptop of your choice) plus accessories like an extra monitor or headphones, and a €46/month productivity budget to spend how you work best (from month 4; €23 for interns and working students from month 3). - **Food and fitness:** free lunch once per week at the Berlin office + daily 50% subsidy on lunch by ChefCoco, free drinks and snacks, and a €20/month Urban Sports Club subsidy for full-time team members. - **Flexibility and connection:** flexible working hours, internal training led by Hive experts, regular team events (€30/person/month budget), and company-wide multi-day offsites that bring all of Hive together - **Extras:** partner discounts on Raus stays, gym platforms, and a corporate benefits portal. **About us We're revolutionizing e-commerce operations.** At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results. Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platform, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam. Backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe. Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.