Site Lead, IT Field Technician - Adolfo Suárez Madrid–Barajas Airport

Job description

Date Posted: 2026-08-26 Country: Spain Location: ES-M-MADRID-BARAJAS AIRPORT-CUST ~ Av de la Hispanidad ~ BARAJAS AIRPORT (External Site) Position Role Type: Unspecified The position is for an experienced professional with in-depth knowledge, technical expertise to manage the Onsite operations for Collins Aerospace products and professional services, managed airports services and/or maintenance services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day-to-day priorities, solving client issues, optimise manpower and resources, responds to complaints of customers, and escalates key issues to senior management. This role is an on-site role and will be located with our Collins team in Madrid, Spain Primary Responsibilities: Acts as first point of escalation for Managed Services at MAD Airports. Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans. Quality Issue Management Performs a variety of duties, including but not limited to coordinating the servicing, operating, maintaining, repairing and removal of equipment. Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications. Manages technical products, services, logistics and configurations to assigned customers. Troubleshoots technical problems and issues and recommends actions to company or customer representatives. Assesses product needs in accordance with customer specifications. Acts as local on-site Collins Aerospace representative to the customer's organisation. Manages statement of work to meet customer and contract requirements. Min Qualifications & Experience Requirements: A High School Diploma with proven working experience or a bachelor’s degree in an appropriate discipline with relevant working experience in Airports managed services or within Airport operators in Spain. Familiarity with Cisco network devices and knowledge of general networking concepts Familiarity and experience in dealing with and manoeuvring with the relevant Airport Operators in Spain. Possesses a broad working knowledge of Special Airport Systems (SAS) including Airport operational systems, Baggage reconciliation system and passenger processing systems. Proficiency in MS Office suite tools such as Outlook, PowerPoint , Word , Excel Excellent Communication (written & verbal) in the English and Spanish languages Ability to work effectively in a matrixed team environment locally and globally Good problem-solving skills to source solutions to customer requirements or issues Excellent attention to detail and quality Ability to travel as may be required. What we can offer you: Competitive Salary Life Assurance Annual Bonus Corporate Pension Scheme 25 days holiday plus public holidays And so much more At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this link to read the Policy and Terms