Site Lead (Senior Facilities Manager)

Job description

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Explore opportunities to advance your career from within, whether you’re looking to move up, broaden your experience or deepen your expertise Site Lead (Senior Manager) - Integrated Facilities Management (IFM) About the Account Our relationship with the Client began in 2009 and has grown into one of JLL’s most strategic Integrated Facilities Management partnerships globally. Today, the account spans more than 16 million square feet across multiple manufacturing and technology campuses in Malaysia, China, India, and Vietnam, supported by over 700 JLL employees and 2,500 dedicated vendor personnel. JLL delivers a broad spectrum of mission-critical facilities and workplace services including Custodial, Transportation, workplace services, engineering operations, cleanroom support, landscaping, and small construction project management. The Client is a highly collaborative, data-driven organization committed to continuous improvement, innovation, and operational excellence. Success in this environment requires strong leadership, commercial acumen, disciplined execution, and the ability to influence diverse stakeholders to achieve common goals. About the Role The Site Lead is the senior JLL leader responsible for the overall performance, operational excellence, client satisfaction, safety culture, and commercial success of the Client’s Penang non-manufacturing portfolio, comprising approximately 1.2 million square feet of office and laboratory space and 2.5 million square feet of multi-level parking facilities . The role is accountable for ensuring world-class service delivery, supporting evolving business needs, and driving continuous improvement across the campus. Reporting to the Senior Account Director, the Site Lead serves as JLL’s primary representative for the site and is accountable for ensuring all Integrated Facilities Management services are delivered safely, reliably, and in accordance with contractual commitments and business objectives. The role requires leadership of a large multidisciplinary organization consisting of site-based teams, vendor partners, and functional managers across Engineering, Workplace Services, EHS, Projects, Procurement, Finance, Space Planning, and Operational Excellence . Given the technical complexity of the portfolio, the Site Lead is expected to possess a strong engineering leadership background and be accountable for ensuring the reliable, safe, and efficient delivery of engineering services across the campus. While many of these functional leaders may operate within a matrix structure and not report directly to the Site Lead, the successful candidate must demonstrate the ability to align, influence, and mobilize shared resources toward common site objectives and client outcomes. The Site Lead acts as a trusted advisor to the Client, driving operational excellence, innovation, workforce engagement, business growth, and continuous improvement while fostering a culture of ownership, accountability, and partnership. Key Responsibilities Client Leadership & Strategic Partnership Serve as the primary leadership interface between JLL and the Client for all site operations. Build trusted relationships with senior client stakeholders and act as a strategic partner in supporting business objectives. Translate client expectations into actionable site strategies and measurable outcomes. Use data and analytics to drive decision-making, influence outcomes, and recommend improvements. Lead governance reviews, business reviews, and executive stakeholder engagements. Site Leadership & Operational Excellence Provide overall leadership and direction for all IFM services delivered at the site. Ensure contractual obligations, service levels, and key performance indicators are consistently achieved or exceeded. Drive a culture of operational discipline, accountability, ownership, and flawless execution. Ensure the safe, reliable, and uninterrupted operation of all building systems, utilities, laboratories, critical infrastructure, and engineering services. Drive engineering reliability, asset performance, preventive maintenance effectiveness, and operational resilience across the campus. Lead site readiness, expansion activities, operational transitions, and growth initiatives supporting future campus development. Champion engineering best practices, operational discipline, and continuous improvement across all service lines. Serve as the senior escalation point for engineering, operational, and business continuity risks impacting the site. Matrix Leadership & Cross-Functional Collaboration Lead through influence in a matrixed environment involving shared functional resources. Align Workplace Services, EHS, Projects, Finance, Procurement, Space Planning, HR, Engineering, and vendor partners around common site priorities. Break down organizational silos and ensure effective collaboration across multiple teams and stakeholders. Drive accountability and delivery regardless of reporting relationships. Safety, Compliance & Risk Management Foster a safety-first culture where zero incidents is the expectation. Ensure compliance with all client requirements, regulatory standards, and JLL governance frameworks. Lead risk management, business continuity planning, emergency preparedness, and audit readiness initiatives. Promote a proactive approach to identifying and mitigating operational risks. Commercial & Financial Leadership Own site financial performance, including budgeting, forecasting, productivity initiatives, and cost optimization. Ensure efficient utilization of resources while maintaining exceptional service delivery. Identify opportunities for value creation, innovation, and business growth. Support scope expansion, change management, and strategic initiatives that enhance the partnership. Innovation & Continuous Improvement Drive technology adoption, automation, digitalization, and operational transformation initiatives. Promote innovation as a core component of site culture. Leverage data-driven insights to improve performance, efficiency, sustainability, and customer experience. Scale successful practices across the broader account where appropriate. People Leadership Build, inspire, and develop a high-performing team culture. Foster strong engagement, collaboration, succession planning, and leadership development. Create an environment where accountability, inclusion, learning, and continuous improvement thrive. Develop future leaders and strengthen organizational capability to support long-term growth. What Success Looks Like The successful candidate will: Be recognized by the Client as a trusted and valued partner. Deliver safe, reliable, and world-class site operations. Lead effectively through both direct and matrix reporting structures. Successfully support the site's continued growth and campus expansion. Drive measurable improvements in operational performance, customer satisfaction, innovation, and cost efficiency. Build a strong culture of ownership, accountability, and continuous improvement. Develop a sustainable leadership pipeline and high-performing organization. Qualifications Bachelor's Degree in Engineering, Facilities Management, Business Management, or related discipline. Minimum 10+ years of leadership experience within Facilities Management, Engineering Operations, or Integrated Facilities Management. Proven experience leading large-scale, complex, and matrixed organizations in multinational environments. Experience supporting semiconductor, manufacturing, technology, or other mission-critical operations is highly desirable. Demonstrated success in client relationship management, operational leadership, business growth, and financial stewardship. Strong leadership, communication, stakeholder management, and influencing skills, with the ability to drive results through teams that may not have direct reporting relationships. What You Can Expect From Us You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions insight and imagine where JLL can take you... Apply today! Location: On-site –Bayan Lepas, Malaysia At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. 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